1. Overview
Thorbis, Inc. (“Thorbis”, “we”, “our”) provides software that helps service companies manage operations. This Privacy Policy explains how we collect, process, and protect personal information when customers, prospects, and users interact with our websites, products, and services.
2. Information we collect
We collect information you provide directly (account creation, support tickets, marketing opt-ins) and data generated while using Thorbis (job records, communications, integrations). We also use cookies and similar technologies to understand product usage and improve the experience.
3. How we use information
Thorbis uses collected data to deliver and improve services, provide support, personalize experiences, send relevant communications, and meet legal obligations. We never sell customer data and only process it according to contractual terms.
4. Sharing & subprocessors
We share data with trusted subprocessors who enable our platform (hosting, analytics, communications). Subprocessors must comply with strict confidentiality, security, and GDPR requirements. View the current list at thorbis.com/legal/subprocessors.
5. Data retention & deletion
Customer data is retained for the duration of the contract and deleted or anonymized within 60 days of termination unless legal obligations require otherwise. Customers may export data at any time and request deletion of personal information.
6. International transfers
Thorbis stores data in the United States and offers EU data residency upon request. When data is transferred internationally, we rely on Standard Contractual Clauses and additional safeguards to protect personal information.
7. Your rights
Depending on your jurisdiction, you may request access, correction, deletion, or restriction of your personal data. Submit privacy requests to privacy@thorbis.com and we will respond within applicable timelines.
8. Contact us
For privacy questions or requests, email privacy@thorbis.com or write to Thorbis, Inc., 123 Market Street, Suite 500, Austin, TX 78701.