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Built for HVAC, plumbing, electrical, and recurring service teams.
Open betaUnlimited users. Pricing from $200/month.
Built for HVAC, plumbing, electrical, and recurring service teams.
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Whether you're exploring Thorbis, need support, or want to partner, our team responds quickly. Pricing stays simple—$200/month base subscription with pay-as-you-go usage, unlimited users, no contracts, no lock-in. Choose the option that fits and we'll get back within one business day.
Our team is ready to help you succeed with Thorbis.
Thorbis operates remotely with hubs across North America. All visits are by appointment—reach out to coordinate an onsite workshop.
Austin
Texas
Denver
Colorado
Toronto
Ontario
We publish our SLAs publicly so you know exactly what to expect. P1 incidents are staffed 24/7/365 — no on-call delays.
4 business hours
Business hours
1 hour
24/7/365
4 business hours
Business hours
Next business day
Business hours
2 business days
Business hours
Same business day
Business hours
SLA clock starts when you contact us via the appropriate channel. P1 and P2 issues should be reported by phone or email for fastest response.
A 30-minute conversation is enough to build your full onboarding plan — but knowing these six things in advance means we spend time on your actual business, not the basics.
Number of technicians
We're optimized for teams of 3–50 technicians. Larger operations may need a custom plan discussion.
Current software
ServiceTitan, Jobber, Housecall Pro, FieldEdge, or spreadsheets? Knowing this helps us plan your migration path.
Primary trade
HVAC, plumbing, electrical, or another specialty? Some workflows and dispatch rules differ by trade.
Biggest pain point
Scheduling chaos, slow invoicing, technician tracking, customer communication, or QuickBooks sync? Helps us show the right features first.
SMS requirements
Need automated appointment reminders or two-way customer texting? A2P 10DLC carrier registration takes 3–5 business days — good to start early.
In-field card processing
Technicians collecting payment on-site? Payrix merchant application takes approximately 2 business days to approve.
A2P 10DLC and Payrix take extra lead time
If you plan to use SMS appointment reminders or in-field card collection on day one, let your sales rep know during the first call. Carrier registration (SMS) and merchant onboarding (cards) both require external approvals that run in parallel with your setup — the sooner we start, the sooner you're live.
Choose the channel that fits your situation. In-app chat is fastest for day-to-day questions. Phone is there when you need someone immediately.
Available inside your dashboard
The fastest way to reach support. Chat is tied directly to your account and conversation history so our team sees your context immediately — no ticket number needed.
Best for detailed questions, sharing screenshots or files, and issues that aren't time-sensitive. Every email creates a ticket in our system so nothing falls through.
Use the phone line for P1 emergencies and complex configuration work that's easier to walk through live. Available 24/7 for system-down incidents.
Self-serve articles covering scheduling, invoicing, Twilio SMS setup, QuickBooks sync, Payrix onboarding, and more. Updated weekly by the support team.
Tuesdays at 2 PM CT
Weekly office hours every Tuesday at 2 PM Central. Bring your questions live or submit them in advance. Sessions are recorded and posted to the knowledge base within 24 hours.
Weekly office hours — Tuesdays at 2 PM CT
Join live to ask questions about your setup, get a walkthrough of a specific feature, or hear how other contractors are using Thorbis. Submit questions in advance if you can't attend live — we'll answer them on the recording. All sessions are posted to the knowledge base within 24 hours.
The six questions our sales team fields most often. If yours isn't here, email sales@thorbis.com and we'll answer within 4 hours.
Yes. Thorbis includes a CSV import tool with a field mapping interface that handles customers, jobs, equipment history, and price book items. Our onboarding team includes a migration specialist who will help you export your data from your current system and walk you through the import process step by step. Most migrations complete within the first week of your 45-day rollout.
Standard rollout is 45 days. Week 1: data import and account configuration. Week 2: first live jobs run through Thorbis — dispatching, scheduling, and invoicing. Week 3: marketing automation and QuickBooks sync activated. Week 4: full field team on the mobile app with GPS tracking and in-app payment collection live. You'll have a dedicated onboarding contact throughout.
Yes — 14 days, no credit card required, full platform access. That includes scheduling, dispatch, invoicing, the customer portal, and the mobile app. The only features that require external approval before trial use are Payrix card processing (2-business-day application) and A2P SMS (3–5-business-day carrier registration). Everything else works on day one.
Three services bill per use on top of the $200/month base: SMS messaging via Twilio (per segment sent/received), card processing via Payrix (standard interchange + processing fee), and SendGrid bulk email campaigns (per email over the monthly included quota). The base plan covers unlimited users, scheduling, dispatch, invoicing, estimates, the customer portal, QuickBooks sync, and reporting — none of those have per-use fees.
Yes. Every new account is assigned a migration specialist during onboarding — it's included in the standard rollout, not a paid add-on. They'll assist with the CSV export from your current system, review your data for common mapping issues, and walk you through the import tool. If your current platform has an API export, we'll advise on the best extraction method.
Thorbis is a month-to-month subscription with no cancellation penalty. Cancel any time from your billing settings and your subscription ends at the next billing cycle. Before you cancel, you can export all your data — customers, jobs, invoices, and documents — in CSV and PDF format. We don't lock your data behind a cancellation fee or delay exports.
Still have questions? Our team responds fast.