Choose how you'd like to connect
Our team is ready to help you succeed with Thorbis.
Sales & onboarding
Have questions before signing up? Share your goals and we'll walk through Thorbis One — $299/month + usage at cost, with a $100/month utilities credit included and no lock-in — and help you launch smoothly.
Customer support
Need help with your account? Thorbis support is available via phone, chat, or email, with 24/7 emergency coverage.
Partnerships & integrations
Interested in partnering with Thorbis? Our partner team can discuss integrations, co-marketing, and referral programs.
Reserve Your Spot
Get notified when we launch. Early access members get exclusive pricing.
Send the right context the first time
The fastest response starts with the problem, the product area, and who owns the next decision.
Buying or evaluating Thorbis
Send your trade, team size, current system, and the first workflow you want to fix. We will route the conversation to pricing, migration, or product fit.
Email sales →Existing account support
Share the workspace, user role, affected product area, timestamp, and screenshots so support can investigate the right path immediately.
Email support →Partner or integration inquiry
Include the workflow, API surface, customer overlap, and whether the request is referral, marketplace, data sync, or implementation support.
Email partners →A better first note gets you a better first answer
You do not need a polished implementation plan. A few operating facts are enough to make the first response useful.
- 1 Current field-service system or spreadsheet process
- 2 Number of office users, technicians, trucks, and locations
- 3 Highest-friction workflow: dispatch, mobile, estimates, invoicing, payments, or reporting
- 4 Desired go-live window and any seasonal pressure
- 5 Data that must migrate before the team can use Thorbis daily
Office locations
Thorbis operates remotely with hubs across North America. All visits are by appointment, reach out to coordinate an onsite workshop.
Austin
Texas
Denver
Colorado
Toronto
Ontario
Response time commitments
We publish our SLAs publicly so you know exactly what to expect. P1 incidents are staffed 24/7/365, no on-call delays.
Sales inquiries
4 business hours
Business hours
- Platform demo and walkthrough
- Pricing and plan comparison
- Migration assessment from current software
P1, System down
1 hour
24/7/365
- Platform completely unavailable
- Data inaccessible for entire team
- Critical billing or payment failure
P2, Feature broken
4 business hours
Business hours
- Specific feature not working correctly
- Workflow blocked but workaround exists
- Integration syncing incorrectly
P3, Question / how-to
Next business day
Business hours
- Configuration questions
- Best practice guidance
- How-to for specific workflows
Partnership inquiries
2 business days
Business hours
- Integration partnership discussions
- Co-marketing opportunities
- Referral program enrollment
Billing questions
Same business day
Business hours
- Invoice and receipt questions
- Plan changes and upgrades
- Payrix or Twilio usage questions
SLA clock starts when you contact us via the appropriate channel. P1 and P2 issues should be reported by phone or email for fastest response.
What to have ready for your sales call
A 30-minute conversation is enough to build your full onboarding plan, but knowing these six things in advance means we spend time on your actual business, not the basics.
Number of technicians
We're optimized for teams of 3-50 technicians. Larger operations may need a custom plan discussion.
Current software
ServiceTitan, Jobber, Housecall Pro, FieldEdge, or spreadsheets? Knowing this helps us plan your migration path.
Primary trade
HVAC, plumbing, electrical, or another specialty? Some workflows and dispatch rules differ by trade.
Biggest pain point
Scheduling chaos, slow invoicing, technician tracking, customer communication, or QuickBooks sync? Helps us show the right features first.
SMS requirements
Need automated appointment reminders or two-way customer texting? A2P 10DLC carrier registration takes 3-5 business days, good to start early.
In-field card processing
Technicians collecting payment on-site? Payrix merchant application takes approximately 2 business days to approve.
A2P 10DLC and Payrix take extra lead time
If you plan to use SMS appointment reminders or in-field card collection on day one, let your sales rep know during the first call. Carrier registration (SMS) and merchant onboarding (cards) both require external approvals that run in parallel with your setup, the sooner we start, the sooner you're live.
Every way to reach us
Choose the channel that fits your situation. In-app chat is fastest for day-to-day questions. Phone is there when you need someone immediately.
In-app chat
Available inside your dashboard
The fastest way to reach support. Chat is tied directly to your account and conversation history so our team sees your context immediately, no ticket number needed.
Best for detailed questions, sharing screenshots or files, and issues that aren't time-sensitive. Every email creates a ticket in our system so nothing falls through.
Phone
+1 415 555 0456Use the phone line for P1 emergencies and complex configuration work that's easier to walk through live. Available 24/7 for system-down incidents.
Knowledge base
thorbis.com/kbSelf-serve articles covering scheduling, invoicing, Twilio SMS setup, QuickBooks sync, Payrix onboarding, and more. Updated weekly by the support team.
Live webinars
Tuesdays at 2 PM CT
Weekly office hours every Tuesday at 2 PM Central. Bring your questions live or submit them in advance. Sessions are recorded and posted to the knowledge base within 24 hours.
Weekly office hours, Tuesdays at 2 PM CT
Join live to ask questions about your setup, get a walkthrough of a specific feature, or hear how other contractors are using Thorbis. Submit questions in advance if you can't attend live, we'll answer them on the recording. All sessions are posted to the knowledge base within 24 hours.
Route the request to the team that can actually move it
Sales, support, partnerships, and billing each need different context. The fastest path is the one that starts with the right owner.
Buying or switching
Bring team size, current system, dispatch volume, payment needs, and migration timing.
Product support
Include account email, workflow affected, urgency, screenshots, and the recovery path you need.
Partnerships
Share integration surface, customer overlap, technical owner, and the commercial motion you want to test.
Bring the operating context that makes the first conversation useful.
The contact page should help buyers show up with the details needed to answer pricing, migration, timeline, and workflow fit questions quickly.
Current system, team size, service mix, and monthly job volume.
The workflow causing the most pain: calls, dispatch, estimates, billing, or reporting.
Migration timing, owner approval path, and launch constraints.
Payment, accounting, SMS, AI, and integration requirements that affect setup.