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Built for HVAC, plumbing, electrical, and recurring service teams.
Open betaUnlimited users. Pricing from $200/month.
Built for HVAC, plumbing, electrical, and recurring service teams.
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ServiceTitan prices per technician with personalized quotes—your total depends on modules, implementation, and fleet size. Third-party articles sometimes cite wide per-tech monthly ranges; treat those as orientation, not your number. Thorbis starts at $200/month base plus usage so you can budget before the sales cycle finishes.
26 / 12
BBB complaints (3 yr / 12 mo)
BBB snapshot reviewed Apr 2026: 26 total complaints in the last 3 years; 12 complaints closed in the last 12 months—read the file, not the headline
4-6 mo
ServiceTitan onboarding chaos
Users report "never been onboarded" even after paying full year
30-45d
Thorbis go-live timeline
Dedicated migration team handles cutover planning and validation checkpoints
Model it
Thorbis vs your ServiceTitan quote
Many Thorbis customers land around $350–800/mo all-in—compare that to your written ServiceTitan total with the same scope
We do not win on anonymous horror stories—we win when your numbers, roadmap, and migration plan make sense.
ServiceTitan publishes that pricing is per technician and personalized—your quote is the source of truth. Some third-party guides cite wide per-tech monthly ranges; use them only to bracket expectations.
Enterprise platforms can take months when data, modules, and integrations are heavy. Ask both vendors for a milestone plan with owners—not a slogan.
Read recent complaints and resolutions in context. Patterns matter; viral one-liners are not a contract.
Have counsel review termination, auto-renewal, and license-count rules on any enterprise agreement—Thorbis or otherwise.
BBB complaint snapshot (reviewed Apr 2026)
26 total complaints in the last 3 years; 12 complaints closed in the last 12 months on ServiceTitan’s BBB profile—read the full file and draw your own conclusion.
Enterprise power without the enterprise pain
| Feature | ThorbisCompare | ServiceTitan |
|---|---|---|
Pricing Transparency Know what you'll pay | $200/mo base + usage Avg: $350-800/mo all-in No hidden fees | Undisclosed until sales call Reported: $259/tech/mo minimum Hidden fees common |
Implementation Speed Time to go-live | 30-45 days Dedicated migration engineer | 4-6 months "Chaotic," "never onboarded" |
AI Automation Built-in intelligence | Included Call handling, scheduling, follow-ups | Limited rollout + fees "Promised features unavailable" |
Customer Support When you need help | <2 hour response Live chat, phone, email + account manager | Days/weeks response Varies by case—verify SLAs on your contract |
Contract Flexibility Exit options | Cancel anytime 30-day out clause, no penalties | Multi-year lock-in Enterprise agreements vary—review your terms |
User Experience Interface & usability | Modern, responsive Dark mode, mobile-first, bi-weekly updates | Steep learning curve "Overbuilt," slower release cycle |
Get a side-by-side price sheet—then decide on fit, roadmap, and migration support
Start your migration today5 critical differences that matter for your business
Per-technician licensing and modules
Map every SKU in the quote—field, office, add-ons, and services
Implementation and data fees
Budget onboarding as its own line item with dates and deliverables
Communications and usage
SMS, phones, and marketing tools can move the total—ask what is included
Renewal and termination language
Read auto-renewal, notice periods, and exit clauses with counsel
$200/month base + transparent pay-as-you-go AI usage
Average customer: $350-800/month all-in, unlimited office users
All charges visible in real-time dashboard
See usage before billing, no surprise charges ever
Fixed implementation pricing disclosed upfront
All-inclusive, no hidden fees, no third-party costs
Communications, AI, automation all included
No separate SMS fees, call recording fees, or "Pro" add-ons
Typical savings: $200,000 - $300,000 annually for mid-size operations (20-40 techs)
How we migrate ServiceTitan customers with zero downtime
Export customers, jobs, price books, and agreements using vendor-supported exports and Thorbis checklists.
Map dispatch, estimating, and billing flows so Thorbis matches how you actually run the business.
Plan a cutover window with backups, rollback criteria, and post-launch checkpoints.
Most teams are fully operational on Thorbis in 30-45 days vs ServiceTitan's 4-6 month onboarding chaos
"We ran on ServiceTitan for five years. Thorbis migrated our data in 40 days and our dispatchers adopted the new board within a week."
Everything you need to know about switching from ServiceTitan
Still have questions? Talk to our ServiceTitan migration specialists
If the math, roadmap, and migration plan line up, switch. If ServiceTitan still wins on ecosystem or scope, keep it—we prefer an honest fit over a forced win.
Transparent list price
$200/mo base + usage—model with sales
30-45 Day Migration
vs 4-6 month chaos
Clear terms
Ask sales for contract summary before you commit