Question 1

Can Thorbis handle 24/7 emergency plumbing dispatch?

Accepted Answer

Absolutely. Thorbis AI intake works around the clock—answering calls, collecting problem details and photos, and scoring urgency. True emergencies (flooding, sewer backup, no water) trigger immediate dispatch to the nearest available plumber. Less urgent calls book automatically for next available slot. Your after-hours calls become tomorrow's scheduled jobs, not lost opportunities.

Question 2

How does truck inventory management work for plumbers?

Accepted Answer

Create inventory templates for each truck type (service van, drain truck, excavation). Set minimum stock levels for common parts (water heater elements, supply lines, p-traps). Thorbis tracks usage from job completions and triggers replenishment orders to your preferred suppliers when stock runs low. No more supply house runs between calls.

Question 3

Does Thorbis support plumbing permits and inspections?

Accepted Answer

Yes. Repipes, sewer line work, water-heater swaps, and gas work all carry permit and inspection steps on the job—attach the application, approval, and inspection schedule, get reminders so a rough-in or final inspection doesn't get missed, and log results with photos to the customer and property file.

Question 4

Can Thorbis handle septic work alongside plumbing service?

Accepted Answer

Yes. Run septic pump-outs, inspections, and repairs on the same board as plumbing service, put recurring pump-out customers on an interval program that rebooks itself, and keep the tank, system, and service history on the property record. Thorbis was built by a master plumber who ran a plumbing & septic company, so the septic side isn't an afterthought.

Question 5

Can I track camera inspection, jetter, and locator equipment?

Accepted Answer

Yes. Log hours on jetters, sewer camera systems, and locators, schedule preventive maintenance by hours or calendar, and attach service records and calibration certificates—so you know a unit needs attention before it dies in the middle of a job.

Question 6

How does Thorbis pricing work as I add plumbers?

Accepted Answer

Thorbis is $299/month with unlimited users—drain techs, service plumbers, apprentices, and the office included, with no per-plumber fee as you add trucks. Phone, SMS, and AI draw from the $100/month utilities credit, then bill at published rates; payments are priced separately, and there's no long-term contract, so adding a rig doesn't add a seat charge.

Question 7

Can customers book drain cleaning appointments online?

Accepted Answer

Yes. Your Thorbis customer portal lets homeowners book available slots, see pricing, and pay deposits online. Existing customers see their service history and can request repeat services with one click. Fewer phone calls, more bookings.

Question 8

Does Thorbis integrate with plumbing suppliers?

Accepted Answer

Thorbis connects with major plumbing distributors for real-time pricing and inventory. Build quotes with current costs, check availability before committing to same-day repairs, and place orders directly from job records. Supported suppliers include Ferguson, Hajoca, and regional distributors.

Plumbing software built for the trade whose phone rings at 2 AM.

Built by a master plumber who ran the trucks — not adapted from generic CRM software.

Three kinds of plumbing day. One system.

The 2 AM call-out

Drains, fixtures & repairs

Water heaters & repipes

The truck knows what's on it.
The book knows what it costs.

The work that comes back — without you chasing it.

$299/month + usage at cost.
Unlimited plumbers.