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Built for HVAC, plumbing, electrical, and recurring service teams.
Open betaUnlimited users. Pricing from $200/month.
Built for HVAC, plumbing, electrical, and recurring service teams.
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A beautiful, branded portal where customers can book, pay, and track jobs 24/7. Reduce phone calls, speed up payments, and look more professional—all at once.
Your next maintenance is due in 3 weeks. Book now and save 10%.
A clean, intuitive interface that makes self-service actually work
Customers book 65% more often when they can do it themselves, and 40% of bookings happen outside business hours — after your phones have closed for the day.
Customers pay 2x faster through the portal. You collect 92% of invoices within 7 days vs. 45 days with traditional paper billing and mailed statements.
Customers who can see their full history are 3x more likely to book maintenance and 2x more likely to accept upsell recommendations because they trust the documented evidence.
Portal messaging reduces inbound phone calls by 65% and improves customer satisfaction scores by 28% because customers get answers without waiting on hold.
Every invoice gets a unique cryptographic token. Customers click and pay — no account, no password, no friction. Just done.
Your tech completes the job and closes it out in the field. Thorbis automatically generates the invoice with all line items, labor, parts, and tax calculated.
The customer receives an email and text message within seconds. Both contain a unique secure URL that only works for this invoice and this customer.
The customer taps the link. They see their invoice. They enter a card or tap Apple Pay. Payment confirmed. No account. No password. No waiting.
Every portal session records the customer's IP address. This creates a complete audit trail for fraud detection, dispute resolution, and payment verification. If a customer claims they never paid, you have the timestamp, IP, and payment confirmation on record.
The payment URL token is cryptographically signed and expires automatically after 7 days. Unlike password-based portals, there's no credential to steal, forget, or reset. If the token expires before payment, your team regenerates a new link in one click.
Customers who never created a portal account can still pay instantly. Zero friction at the point of payment is why token-linked invoices get paid 2x faster than invoices requiring login. For customers who want full history, account creation is optional and takes 30 seconds.
When customers log in to their full portal account, they get a complete self-service hub. Here's exactly what's inside each section.
Customers see exactly what's happening with their job. No guessing. No calling the office to ask "when is the tech coming?" Every status update is instant and automatic.
The customer sees the job date, time window, and tech assigned. They get an email confirmation and a calendar invite link.
Status updates the moment the tech is dispatched. Customer sees the tech's name, photo, and estimated arrival time. SMS sent automatically.
When the tech checks in on-site, the portal updates to Arrived. If no one is home, the customer sees the arrival was logged with timestamp.
Customer sees the completed job with tech notes, photos, and itemized invoice. PDF download available immediately. Payment link included.
When customers can see exactly how old their equipment is, when it was last serviced, and what's coming due — they book maintenance and accept recommendations at dramatically higher rates.
Duct inspection due — last performed over 4 years ago. At 7 years, this unit should also have a full system evaluation before next cooling season.
Annual heating tune-up — due October 2025. You're enrolled in the Silver Maintenance Plan, so this visit is included at no charge.
Equipment visibility turns passive customers into active ones. When Sarah sees her AC unit is 7 years old and due for a duct inspection, she books. When she sees her furnace is covered by her maintenance plan, she stays enrolled. The data does the selling for you.
When the portal shows equipment approaching service intervals, a booking button appears automatically. Customers see the recommendation and book in the same session. No outbound call needed.
Customers view their maintenance plan status directly in the Equipment section — what's included, what's been used, and when the next covered visit is scheduled. Renewals are one click. Cancellation is made deliberately inconvenient.
When a tech recommends a part replacement, the customer can see the documented service history that justifies it. Trust increases, pushback decreases. Customers who can see their history accept recommendations at 2.4x the rate of those who can't.
When a unit exceeds 12-15 years, the portal surfaces a replacement recommendation. Customers see the age, the cost of continued service, and a "Get a Replacement Quote" button — turning aging equipment into a sales opportunity.
The portal is fully white-labeled. Your logo, your colors, your domain, your voice. Customers see "Rodriguez HVAC Customer Portal" — Thorbis is invisible. That's the point.
Every feature designed to delight your customers and save your team time
"Our phone used to ring 200 times a day with 'when can you come?' and 'did you get my payment?' Now customers book and pay themselves through the portal. Our office staff went from 3 people to 1, and customer satisfaction is at an all-time high."
Discover how these features work together to power your field service business
Join service businesses reducing calls by 65% and getting paid 2x faster with Thorbis.