Thorbis
CUSTOMER PORTAL · NO APP TO DOWNLOAD, NO PASSWORD TO FORGET

They stop calling to ask.
They just see it.

One text link opens a portal with everything a customer ever wants to know — where the tech is, what it costs, what was done, and how to pay. Under your name, not ours.

WHAT THE CUSTOMER SEES
portal.wadeplumbing.com — from a text link
⇄
WHAT YOUR OFFICE SEES
the same moment, on the Thorbis board
Wade Plumbing & Septic MON 3:12 PM
Estimate #E-2291 · three options
Good, better, best — with photos of her actual water heater. She picks “Better” and signs with a finger.
Approve · $2,150
PIPELINE SAME SECOND
Estimate flips to won — job created, parts reserved
E-2291 → JOB #4180 · SIGNATURE FILED · PO CHECK RAN
Wade Plumbing & Septic WED 5:00 PM
Reminder · Thursday 9–11 AM
Tech photo, arrival window, and a reschedule link she doesn’t need to call about.
SCHEDULE SAME SECOND
Confirmation logged — no-show risk drops off the report
REPLY "C" RECEIVED · BOARD UNCHANGED
Wade Plumbing & Septic THU 8:41 AM
Tomás is on the way — live map
A DoorDash-style map: his truck moving street by street, speed, ETA, and “2 stops away.” She puts the dog in the yard instead of calling the office.
DISPATCH SAME SECOND
Zero “where’s the tech” calls hit the office line
LIVE GPS TRACKING · IN DESIGN · LATER IN 2026
Wade Plumbing & Septic THU 11:31 AM
Invoice · $2,150 · pay now
Itemized work, before/after photos, warranty terms. She taps the card on file — done in the driveway.
Pay $2,150
MONEY SAME SECOND
Paid — safe-to-spend recalculates, reserves split themselves
CARD ·· 4412 · TAX + PROFIT AUTO-SET-ASIDE · JOB COSTED
Wade Plumbing & Septic FRI 10:00 AM
“How did we do?”
One tap to Google if she’s happy. If she’s not, it lands in your inbox first — privately.
GROWTH SAME SECOND
★★★★★ posted — review wall on your site updates itself
ROUTED · NO GATING · FTC ALIGNED
NO PHONE TAG · NO "JUST CHECKING IN" CALLS · NO RE-TYPING — ONE RECORD, TWO VIEWS
02 · INSIDE THE PORTAL

Everything they'd call about, self-serve.

A magic link from any text or email opens their whole relationship with you — no app store, no account setup, works on the phone it arrived on.

MAGIC LINK
No app, no password

Every text and email carries a signed link straight into their portal. Works forever, revocable anytime.

BOOK
Request service in two taps

Real arrival windows from your live schedule — booked visits land on the dispatch board as jobs.

TRACK
DoorDash-style live map

A moving truck on a real map with the tech’s photo, ETA, and stops-away count — the single biggest call-killer. In design now, arriving later in 2026.

PAY
Invoices & payment

Itemized invoices with photos, card / ACH / financing options, receipts filed automatically.

HISTORY
Every visit, forever

Past invoices, photos, and installed equipment with serials — theirs to browse, yours to never re-explain.

MEMBERSHIP
Plans, self-managed

They see plan status, next visit, and renewal — and can upgrade without a sales call.

ON THE ROADMAP FULL ROADMAP →
Thorbis Fleet Location & Customer TrackingUber-style “technician on the way” tracking with honest ETAs and privacy controls. IN DESIGN · LATER IN 2026
Thorbis SitesThe website platform your portal inherits its theme, domain, and booking from. IN DESIGN · LATER IN 2026
Customer arrival windows and SLA trackingPromise 8–12 arrival windows and track late jobs before customers call. PLANNED
03 · WHITE-LABEL, PROPERLY

Your name on the door.
Ours nowhere.

The portal lives at your domain, wears your Sites theme, and sends from your number. Customers build the habit of trusting your brand — Thorbis stays invisible.

DOMAINportal.wadeplumbing.com — SSL and redirects handled
THEMEInherits your Sites colors, type, and logo automatically
VOICETexts and emails send from your number and domain — never a noreply@thorbis
portal.wadeplumbing.com
Wade Plumbing & SepticHi, Sarah
Tomás is on the wayETA 9:24 AM · 1.8 MI
TO TOMÁS · 34 MPH 142 MAPLE AVE
LIVE GPS · IN DESIGN · LATER IN 2026LEFT SHOP 8:41 · 2 STOPS DONE
BALANCE
$0.00
Card on file ·· 4412
MEMBERSHIP
Drain plan · active
Next visit auto-books Oct
9 past visits · every invoice & photo View history →

Fewer calls to answer.
Happier people on both ends.

The customer portal is included in $299/month + usage at cost — branded to you, live the day you are.

Reserve early access See pricing