Know every customer
like they're your only one.
Every call, job, quote, payment, property, and installed unit on one living record — built by the work itself, not by data entry. When the phone rings, the whole story is already on screen.
Every lead, worked until it's won or dead.
Every lead lands on one board and gets dragged through stages until it closes. Automatic lead intake from calls, texts, and email is in development (arriving Q3 2026), and automated follow-up nudges are on the roadmap.
Ask your customer list
a real question.
"Who has a water heater past year eight within 10 miles of Tuesday's route?" Segments are live queries over everything the work recorded — and any segment becomes a campaign or a call list in one tap. Automation triggers are on the roadmap.
The house has a memory too.
Customers move, landlords own five units, and equipment outlives everyone. Thorbis keeps records per property — every installed unit with serial, warranty, and photos — so the tech knows the water heater's history before ringing the bell.
The record writes itself.
The work is the input.
Every call, voicemail transcript, text, and email threads onto the record — no logging after the fact.
Checklists, field photos, and signatures attach to the property as the tech works.
Estimates, invoices, and payments post live — lifetime value and balance need no bookkeeper.
Tracked numbers and site bookings stamp where each customer came from — lead-source ROI reporting is on the roadmap.
Your best customers deserve a better memory.
CRM, pipeline, segments, and property records — included in $299/month + usage at cost, filled in by the work itself from day one.