Risk hides until it costs you.
When no one is watching the whole operation, the quiet problems are the expensive ones. Here is what slips by unnoticed.
Overdue invoices sit unnoticed for days while techs finish new jobs — cash flow suffers silently.
Dispatchers discover schedule gaps at 7 AM when it’s too late to fill them with a same-day booking.
At-risk customers who haven’t responded in 72 hours get no follow-up until they cancel or churn.
Your whole operation, re-read every minute
Every 60 seconds Pending Actions re-evaluates jobs, invoices, schedule, and customer threads against your live data. Nothing waits for someone to remember to look.
- Jobs, invoices, schedule, and customers
- Re-evaluated on a 60-second cycle
- Reads your live operation, not a snapshot
Four levels, so priority is immediate
Critical items like overdue payments and failed jobs get destructive treatment and rise to the top. High and Medium carry warning treatment. Low queues quietly without breaking focus.
- Critical and High surface first
- Distinct treatment per level
- Low queues without interrupting the day
A recommended next step, not just an alert
Each action arrives with its risk level, the context behind it, and a recommended next step. Dispatchers act in a click, or dismiss with a logged reason, no searching required.
- Context and recommended step attached
- Resolve or dismiss in one click
- Every outcome logged to the timeline
Lakeside HOA owes $4,120, with no payment since the reminder on the 3rd.
Critical rises, and the team sees it
Critical actions pin to the top of every dispatcher's view and light up badge indicators on the navigation. The four action types route each item to the right person automatically.
- Critical pinned across every view
- Navigation badges flag what is urgent
- Four action types route to the right owner
From signal to resolution.
Detection is only half of it. Pending Actions carries each item all the way to a logged outcome.
From alert to resolution
Pending Actions detects a risk, surfaces it in the panel, and gives your dispatcher a one-click path to resolution — no searching required.
- →60-second scan identifies risk across all active records
- →Action appears in panel with risk level, context, and recommended next step
- →Dispatcher reviews and acts — or dismisses with a logged reason
- →Resolution recorded in activity timeline for audit trail
Escalation by risk level
Critical actions surface at the top of every dispatcher’s view and trigger badge indicators on the navigation. Low actions queue without interrupting focus.
It surfaces, your team decides.
Open the day to a ranked list of what needs attention, instead of hunting across tabs for it.
See where cash and commitments are at risk in real time, without asking the office for a status.
Overdue invoices and failed payments surface the minute they slip, while there is still time to act.
Live data in, real action out.
Pending Actions reads your operation in real time and reaches customers through the channels you already run, so a recommendation becomes a message in one step.
Pending Actions questions.
What does Pending Actions actually monitor?+
Jobs (overdue, failed, unassigned), invoices (unpaid, failed payment), schedule (gaps, conflicts, unbooked follow-ups), and customers (no response in 72+ hours, negative feedback). The monitoring runs every 60 seconds against your live data.
Can I customize which actions appear?+
Yes. You can configure thresholds — how many days overdue before an invoice triggers a Critical action, how long a schedule gap must be before it surfaces, and which risk levels notify which team members.
Does this replace my dispatchers?+
No. Pending Actions is decision support — it surfaces what needs attention so dispatchers spend time acting instead of hunting. Every action still requires a human to review and resolve.
Automation should earn trust before it earns speed.
Pending Actions is most useful when teams know why something appeared, who can approve it, and how outcomes improve the next recommendation.
Signal quality
Choose which events can create actions, which are informational, and which require more data before they interrupt the team.
Approval path
Keep high-risk actions human-approved while routine reminders and follow-ups can move faster.
Feedback loop
Capture dismissals and outcomes so the assistant learns what is noise, what is urgent, and who should own each pattern.
Start with ranked work, then automate the work that proves itself.
Observe
Let Pending Actions rank issues for a week so managers can see where the operation already has recurring friction.
Approve
Turn the strongest recommendations into one-click actions with clear owners and visible audit history.
Automate
Move low-risk, repeatable work into automatic follow-up once the team trusts the timing and tone.
Where the AI layer goes next.
Operational intelligence that watches your whole business, every 60 seconds
Pending Actions is Thorbis operational intelligence — a 60-second monitoring cycle that surfaces prioritized recommended actions by risk level across jobs, invoices, schedule, and customers. No voice bot. No gimmicks. Just the signal your team needs to stay ahead.