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Switch from Workiz → Save 70% & get reliable software
Tired of deceptive pricing, useless $200/month AI that "can't even tell customers prices", and downtime "at least twice a month"? Thorbis delivers transparent pricing and 99.9% uptime you can rely on.
4.9/5 Rating
327+ verified reviews
SOC 2 Certified
Enterprise security
All 50 States
Nationwide support
Transparent
No hidden fees
Clear pricing, no deceptive add-ons
99.9% Uptime
Enterprise reliability
Not "downtime at least twice a month"
Useful AI
Actually functional
AI that can answer customer questions
Stable Support
Consistent team
Not "six different account managers"
Based on 2024-2025 verified reviews from G2, Capterra, and Trustpilot
"Deceptive pricing, poor automation, hidden fees at every step"
Real user review. What starts as affordable quickly balloons with mandatory add-ons. Marketing automation costs extra. Better automation costs extra. Phone features cost extra. Everything's an upsell.
"AI assistant costs $200/month but can't even tell customers prices"
G2 feedback. Workiz charges $200/month for their AI phone answering, but it can't handle basic questions like "How much does a furnace repair cost?" That's expensive theater, not useful automation.
✓ Thorbis Transparent Pricing
$200/month flat includes all features. AI phone answering included at $0.18/minute (only pay when used). No hidden fees, no deceptive pricing tiers, no mandatory add-ons.
"Downtime is a monthly thing - at least twice a month"
Trustpilot review. Users report system outages 2-3 times per month, often during peak business hours. When your dispatch system goes down mid-morning, you lose thousands in revenue.
"Mobile app frequently froze or crashed"
User complaint. Techs report the mobile app freezing mid-job, forcing restarts and losing unsaved data. This creates customer service nightmares and billing disputes.
✓ Thorbis Reliability
99.9% uptime SLA. Enterprise infrastructure with redundancy and monitoring. Mobile app stability tested with 100,000+ field hours. Your business can't afford monthly outages.
"Assigned roughly six different account managers"
Real user review. High account manager turnover means you're constantly re-explaining your business, losing context, and starting over. No continuity, no relationship building.
"Support quality declined significantly after initial setup"
G2 feedback. Great white-glove treatment during onboarding, then radio silence. When you have issues months later, response times are slow and help is superficial.
✓ Thorbis Consistent Support
One dedicated specialist for your account. Phone, email, and chat support. 4-hour response time doesn't degrade after onboarding. We're here for the long haul.
"Limited automations even on Ultimate plan"
Capterra feedback. You hit automation limits quickly, forcing manual workarounds. Want to automate follow-ups, reminders, and status updates? Pay extra or build Zapier integrations.
"No unlimited phone plan - most FSM platforms offer this"
Real complaint. Other platforms include unlimited calling. Workiz charges per minute, making phone communication expensive. This is a standard feature elsewhere that Workiz monetizes.
✓ Thorbis Automation & Calling
Unlimited automations included ($9/month for advanced workflows). VoIP calling at cost ($0.012-0.03/minute) - no markup. Build any automation you need without artificial limits.
Real differences that impact your daily operations
Feature | Thorbis | Workiz |
|---|---|---|
Pricing Transparency Hidden fees & add-ons | Transparent pricing No hidden fees All features included | "Deceptive pricing" Hidden fees at every step Constant upsells |
System Reliability Uptime & stability | 99.9% uptime SLA Enterprise infrastructure SOC 2 certified | "Downtime twice a month" Frequent outages Mobile crashes |
AI Capabilities Phone answering quality | Functional AI Answers customer questions $0.18/min pay-per-use | "Can't tell customers prices" Limited functionality $200/month cost |
Account Management Support consistency | One dedicated specialist Consistent relationship 4-hour response time | "Six different managers" High turnover No continuity |
Automation Capabilities Workflow limits | Unlimited automations Build any workflow $9/month for advanced | "Limited even on Ultimate" Hit limits quickly Zapier workarounds |
Phone System Calling costs | Pay-per-use calling $0.012-0.03/minute Only pay what you use | No unlimited plan Most platforms offer this Per-minute charges |
The features that actually matter for field service businesses
"Deceptive pricing, poor automation, hidden fees at every step"
Real user review. Workiz's advertised pricing excludes most features you actually need. Marketing automation? Extra. Better workflows? Extra. Advanced reporting? Extra. What looks affordable becomes expensive fast.
"AI assistant costs $200/month but can't even tell customers prices"
G2 feedback. Workiz charges $200/month for AI phone answering that can't handle basic pricing questions. This is expensive theater that fails at its core purpose - helping customers get answers.
"Costs escalate with every feature request"
User complaint. Need a feature that should be standard? Prepare to upgrade your entire plan or pay for an add-on. Workiz monetizes functionality that competitors include.
Cost Transparency = Budget Control
Workiz's hidden fees and constant upsells make budgeting impossible. You think you're paying $200/month but end up at $400-600 with necessary add-ons. Thorbis's transparent pricing means your budget is predictable - $200 base + usage that scales with business activity.
Structured plan for zero-downtime transition
Ready to escape Workiz's hidden fees and unreliability?
Our migration specialists handle the technical details so you can focus on running your business.
"Workiz helped us start, but automation stalled. Thorbis introduced AI booking, better routing, and profitable reporting immediately."
Nina Perez
COO, Apex Appliance & HVAC
Join 580+ field service teams who switched to transparent pricing and reliable software in 2024. Free 30-day trial. No credit card required. White-glove migration support included.