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Built for HVAC, plumbing, electrical, and recurring service teams.
Open betaUnlimited users. Pricing from $200/month.
Built for HVAC, plumbing, electrical, and recurring service teams.
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Compare Workiz and Thorbis with the same scope on paper
Workiz lists communications and AI voice answering as sold separately—build your total from their pricing page before comparing. Thorbis takes a different approach: instead of a voice bot, the Pending Actions system monitors your operation every 60 seconds and flags what needs attention by risk level. One platform, one roadmap.
4.9/5 Rating
182+ verified reviews
SOC 2 Type II audit underway
Enterprise security
All 50 States
Nationwide support
Transparent
No hidden fees
Model add-ons explicitly—no mystery line items
Uptime posture
Ask for SLA and status-page history
Compare incident communication—not marketing slogans alone
Useful AI
Actually functional
AI that can answer customer questions
Stable Support
Consistent team
Ask how account continuity and escalations work
Read public pricing, add up communications and AI lines, then decide on fit—not forum rumors.
Start from Workiz’s published plans
Their pricing page separates some communications and AI features—carry those lines into your spreadsheet so you are comparing apples to apples.
Ignore unofficial add-on price rumors
Third-party blogs may cite example fees; confirm anything material with Workiz or your reseller before you cite it internally.
Thorbis: published base + usage
Model Thorbis with sales using the same technician count, call volume, and integration list you used for Workiz.
Status page and incident history
Ask both vendors how they communicate outages, post mortems, and handle peak season. Read recent history, not only headline SLAs.
Pilot the mobile app on your devices
Run a week of real jobs on the hardware your techs carry. Offline sync and stability matter more than demo walkthroughs.
Thorbis diligence
We will share how we run production, what we monitor, and how support engages during incidents—ask us the same questions you ask Workiz.
Document who owns your account after sale
Ask both vendors how account managers rotate, how context is handed off, and what channel you use for production issues versus billing.
Get response-time expectations in writing
Compare business-hours coverage, after-hours options, and severity definitions. Read recent public reviews as a signal—not a substitute for your contract.
Thorbis support model
We bias toward a stable specialist relationship, clear escalation paths, and documented handoffs—validate the details on your sales call.
Map automation caps to your workflows
Before you buy, list the triggers you need—status changes, reminders, review requests—and confirm which tier on either platform covers them without extra middleware.
Model calling against real minute volume
Compare how each vendor bills voice and SMS. A per-minute model can be cheaper—or pricier—than an unlimited bundle; run last month’s usage numbers through both rate cards.
Thorbis automation and calling
We publish how automations tier and how usage is billed— ask sales to model your volumes next to Workiz’s quote so you are not guessing.
Use this as a checklist—confirm numbers and scope with each vendor
Feature | Thorbis | Workiz |
|---|---|---|
Pricing Transparency Line items & add-ons | Transparent pricing No hidden fees All features included | Add-ons sold separately Model communications & AI on their pricing page Confirm total stack |
System Reliability Uptime & stability | Ask us for SLA detail Production posture & monitoring SOC 2 Type II audit underway | Due diligence Status page, pilots, peak-season readiness Validate with Workiz |
AI Capabilities Phone answering quality | Functional AI Answers customer questions $0.18/min pay-per-use | AI sold separately Confirm coverage & pricing with Workiz Get a written quote |
Account Management Support consistency | One dedicated specialist Consistent relationship 4-hour response time | Ask about continuity AM rotation & support channels Document in contract |
Automation Capabilities Workflow limits | Unlimited automations Build any workflow $9/month for advanced | Confirm plan limits Automation tiers & integrations Map required workflows |
Phone System Calling costs | Pay-per-use calling $0.012-0.03/minute Only pay what you use | Usage-based voice Compare per-minute totals to your volume Rate card in writing |
Depth on AI, dispatch economics, and bundled communications—if that matches your roadmap, dig in here
List every module on the quote
Field, office, phones, AI, marketing—if it is not on paper, do not assume it is included.
Ignore third-party add-on price rumors
Blogs may cite example fees; confirm anything you will defend internally with Workiz directly.
Structured plan for a phased, low-disruption transition
Ready to model Thorbis next to your Workiz stack?
Migration specialists help you validate scope, run pilots, and move on a timeline that fits peak season.
"Workiz helped us start, but automation stalled. Thorbis introduced Pending Actions monitoring, better routing, and profitable reporting immediately."
Nina Perez
COO, Apex Appliance & HVAC
Free 30-day trial. No credit card required. Migration support when you are ready—validate pricing, AI, and uptime claims on your own timeline.