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One transparent view of Thorbis work — from early ideas through beta and rollout. Public cards match what our team uses internally, without exposing sensitive planning notes.
Roadmap timing can change as we learn from testing, customer feedback, and platform requirements. Dates are directional, not commitments.
Match field descriptions to price-book items automatically.
Know which leads still need address, scope, or authorization before dispatch.
Proactive suggestions when jobs stall or margins drift.
Scan bins and trucks to track parts in vans and warehouses.
Turn receipt photos into billable line items on the job.
A focused desktop hub for dispatch, inbox, and live operations.
Match unfamiliar numbers and emails to the right customer or create a new one fast.
Sales tax and contractor tax tooling connected to invoices and payments.
Extract SKUs, quantities, and costs from supplier paperwork.
Transcribed voicemails routed into the inbox with suggested follow-ups.
Offer customer financing on large jobs with clear disclosure.
Technicians, dispatchers, and owners see the mobile tools their role needs.
Purchase orders, approvals, and receiving in one workflow.
Core bookkeeping workflows aligned with field service operations.
Cleaner navigation—phone and voicemail live under Communications, not Marketing.
Support desk phones and SIP hardware alongside the softphone.
Suggested or scheduled follow-ups when customers go quiet.
Catch likely duplicates before they split your history and billing.
Define where you service on a map and block out-of-area leads early.
Quality coaching and missed-call insights without exporting to another tool.
Sell, renew, and dispatch recurring service agreements.
Training area respects your workspace feature toggle.
See SMS, email, and call history on one timeline per customer.
Collect deposits and milestone payments without manual invoice juggling.
Pre-built price-book starters by trade to get quoting faster.
Business banking views and reconciliation beside your ledger.
Change job and invoice status from the detail toolbar where supported.
Help desk copilot grounded in customer history and open work.
Special pricing agreements per customer on top of your catalog.
Match payouts, deposits, and invoices without spreadsheet exports.
Discoverable integrations with clear setup and health status.
Track number port progress inside onboarding.
Surface the next best action based on who is on the line and what they need.
Faster field workflows tuned for one-handed use on job sites.
Send and track customer email beside SMS and calls.
One board for unassigned jobs, late routes, and team capacity.
More reliable routing when multiple numbers or brands share one Telnyx account.
Keep critical job and customer data available when cell service drops.
Turn calls, texts, and emails into structured customer records automatically.
Design call routing, business hours, and failover without vendor tickets.
An operator-aware assistant that knows your jobs, customers, and policies.
Familiar grid editing on top of live operational data.
Faster time-to-value for new companies and migrating teams.
Live catalogs and pricing from major trade suppliers.
Composable agents that can take approved actions across Thorbis.
Route business calls to mobile or desk phones with clear caller identity.
Structured imports from legacy FSM tools with validation.
Reports that stay tied to your jobs, invoices, and payments in real time.
Faster drag-and-drop scheduling with smarter conflict warnings.
Pull names, addresses, and job details from conversations without retyping.
Summaries and intent detection across calls, SMS, and email.
Bulk import supplier catalogs without spreadsheet gymnastics.
Checklists, photos, and signatures built for technicians in the field.
Pay technicians and office staff with time data already in Thorbis.
Answer business calls from your desktop without losing context between tabs.
Draft jobs from conversations with human review before dispatch.
Fleet tracking and maintenance when you turn the module on—not a blank placeholder.
Richer texting workflows, delivery visibility, and compliance tooling.
Tracing, metrics, and actionable error surfaces for operators.
Modern price-book architecture with versioning and margin controls.
Tighter handoff from approved estimates to invoices and payments.
Log materials used on site without leaving the job screen.
Reliable async processing for payments, comms, and integrations.
Create projects, tasks, credits, photos, and more from the quick-add menu.
Smoother onboarding and payout visibility for connected accounts.
In-product help and public docs that match what ships.
See delivery failures, carrier errors, and routing issues in one diagnostics view.
Ring groups that simultaneously ring multiple team members until someone answers.
Searchable transcripts tied to customers and jobs.
Snappier desktop shell startup and lower memory use for all-day operators.
Card, ACH, and bank transfer collection with fraud-aware guidance.
Role-aware alerts when schedules change or jobs need attention.
Automated on-my-way and appointment updates customers actually read.