Terms of Service
The agreement that governs using the Service: plans, data, liability, and how it ends.
- Effective June 23, 2026
- Updated September 6, 2026
- v1.1
- Thorbis, Inc., a Delaware corporation
In progress, and said so: The dispute-resolution and arbitration terms are being finalized by counsel.
01
Agreement to these Terms
Using Thorbis is a binding contract between your business and Thorbis, Inc. You must be 18 or older and have authority to bind your organization. These Terms incorporate the Privacy Policy, Acceptable Use Policy, Payments & Money-Movement Terms, and AI Disclosure, and they include an individual arbitration clause and class-action waiver described below.
02
Who is who
The Customer is the subscribing business. Authorized Users are its employees and contractors. Your End Customers are the homeowners and businesses you serve. Customer Data is what you and your team put into the Service.
03
The Service and your license
You get a non-exclusive, non-transferable right to use the Service for your own business while subscribed. Copying it, reverse-engineering it, benchmarking it for a competitor, circumventing limits, or touching another customer’s data is out. Material reductions to core functionality require notice to you.
04
Accounts and security
You are responsible for your account’s security and for what happens under it, including automated features you enable. Suspected unauthorized use goes to security@thorbis.com immediately.
05
Plans, pricing, and usage
One company plan: $99 per company per month, or the posted annual rate, with unlimited Authorized Users and every module as it releases; a $0 Start period until the first customer payment, carrying one $15 usage credit for the whole period rather than a monthly one; Enterprise under a written agreement. On the company plan a $15 monthly usage credit applies to metered services (phone, AI, payroll delivery, sites and fleet). No credit rolls over, has cash value, or is refundable. Subscriptions are month to month; cancel anytime; pricing changes come with 30 days' notice. Fees are exclusive of taxes.
06
Your content and your responsibilities
You own Customer Data and grant Thorbis the license needed to host and process it to run and improve the Service. You, not Thorbis, decide who to contact, what to send, and when; consent, TCPA, CAN-SPAM, employment, payroll, and tax compliance are yours.
07
Third-party services and money movement
Payments, banking, financing, telephony, and mapping run through third-party providers under their own terms. Thorbis is software, not a bank, money transmitter, lender, payment processor, accountant, tax preparer, or payroll processor. The Payments & Money-Movement Terms govern money flows.
08
Acceptable use
The Acceptable Use Policy is part of these Terms. Thorbis may suspend or limit access to protect the Service, other customers, third parties, or to comply with law.
09
Intellectual property and feedback
Thorbis and its licensors own the Service. Feedback you send may be used perpetually and royalty-free. It is how the product gets better.
10
Confidentiality
Both sides protect the other’s confidential information with reasonable care, with the standard exclusions and a carve-out for legally required disclosure.
11
Disclaimers
The Service is provided as is and as available. Tools, calculations, drafts, and AI-assisted output are not legal, financial, accounting, tax, payroll, lending, or other professional advice.
12
Limitation of liability
Neither side is liable for indirect or consequential damages or lost profits or data. Liability is capped at the amounts you paid in the prior twelve months, with carve-outs for gross negligence, willful misconduct, fraud, and liability that cannot be waived.
13
Indemnification
You defend Thorbis against claims arising from your data, your use of the Service, your communications, and violations of consumer, employment, lending, or tax law in your business.
14
Term, suspension, and termination
Cancel anytime, effective at the end of the billing period. Either side may terminate for a material breach uncured after 30 days. After termination you have a 30-day window to export your data; then it is deleted or anonymized per the Privacy Policy.
15
Disputes, arbitration, and venue
Disputes resolve by binding individual arbitration, with a jury-trial and class-action waiver; small-claims court and injunctive relief for IP and confidentiality are preserved. Georgia law governs (Delaware law for corporate affairs), with venue in Pickens County, Georgia and the Northern District of Georgia.
16
Changes and general terms
Material changes are noticed by email or in the Service, and continued use is acceptance. These Terms are the entire agreement; you may not assign without consent; force majeure and severability apply; notices go to legal@thorbis.com.
This summary is provided for transparency and is not legal advice. Your use of Thorbis is governed by the agreement you accept. Questions: legal@thorbis.com · Thorbis, Inc., a Delaware corporation, Pickens County, Georgia, United States. The mailing address is available by request.