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Built for HVAC, plumbing, electrical, and recurring service teams.
Open betaUnlimited users. Pricing from $200/month.
Built for HVAC, plumbing, electrical, and recurring service teams.
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Choose your plan, invite your team, and start automating operations without waiting for a sales call. Thorbis costs $200/month for the base platform with pay-as-you-go usage—unlimited users, no contracts, no lock-in.
Go from signup to scheduling jobs in minutes, not weeks.
Sign up with your business email, choose a plan, and secure your account. No scheduling or back-and-forth required.
Use guided import templates for customers, jobs, equipment, and pricebooks. Thorbis automates defaults so you can begin immediately.
Bring dispatchers, technicians, and admins into a shared workspace. Built-in training resources help everyone get productive fast.
Everything you need to launch successfully.
Step-by-step guide covering exports, data cleanup, and go-live validation.
Download checklistUnderstand the 45-day rollout process that Thorbis success teams follow with new customers.
View playbookRead detailed guides for configuring scheduling, AI assistant, payments, and reporting.
Browse articlesMost features are live the moment your account is created. A handful require carrier or payment processor approval — here's exactly what to expect and when.
Four views ready immediately: Timeline, Kanban, Map, and CSR dispatch.
Switch between views at any time. Drag-and-drop job assignment, unassigned job queue, technician availability overlay, and conflict detection are all live on day one.
Import via CSV or create records manually from the first login.
Supports unlimited customers and properties. Each customer record links to job history, equipment, invoices, and communication logs. Full-text search across all fields.
6 invoice templates, 3 line item types: service, material, equipment.
Templates cover residential service, commercial service, maintenance agreement, estimate conversion, change order, and final invoice. PDF generation, email delivery, and digital signature collection are included.
Live at yourdomain.thorbis.com/portal from the moment you sign up.
Customers can view job status, pay invoices, approve estimates, request service, and message your team. Custom logo and color branding configurable in Settings.
Operational intelligence activates automatically on your first job.
Runs on a 60-second cycle. Surfaces overdue follow-ups, unpaid invoices past 30 days, equipment due for maintenance, and technicians with no jobs assigned. No configuration required to start.
Available on iOS and Android. Invite technicians by email.
Technicians see their assigned jobs, customer details, job notes, and GPS navigation. They can update job status, collect signatures, and upload photos from the field. Download from App Store or Google Play — invite with one click from the team settings page.
Apply during onboarding. Approval typically takes ~2 business days.
Standard card processing rates with no Thorbis markup. Supports card-present (tap/chip), card-not-present (portal and email pay links), and ACH transfers. Apply in the Payments section of onboarding — underwriting runs in the background while you configure the rest of your account.
Carrier registration required. Approval runs 3–5 business days.
All business SMS in the US must be registered under A2P 10DLC rules enforced by mobile carriers. Thorbis submits your brand and campaign registration automatically when you enable SMS. Once approved, you get a dedicated local number for job notifications, review requests, and two-way customer messaging.
This is the same rollout sequence our success team uses with every new customer. Follow it in order and you'll be fully operational — with real jobs, real payments, and a trained team — before the end of your second month.
Moving from ServiceTitan, Jobber, Housecall Pro, or FieldEdge? Use this checklist to prepare your data exports before your Thorbis account is created. Clean data in means clean data out.
Required CSV columns: first_name, last_name, email, phone, address, city, state, zip. Optional: company_name, notes, customer_type.
Older records can be imported later as reference-only. Focus on the last 12 months for active customer context and equipment history.
Each asset record should include: equipment_type, make, model, serial_number, install_date, location (linked to property address).
Required: item_name, item_type (service/material/equipment), unit_price. Optional: cost, sku, description, taxable.
Remove discontinued items. Update rates that haven't been touched in over 12 months. Thorbis price book supports flat-rate and time-and-material configurations.
Available roles: technician, lead_technician, dispatcher, admin, csr. Each role controls what the user sees and can edit in the dashboard and mobile app.
Invites are sent from your Thorbis account. Technicians download the mobile app separately — iOS from the App Store, Android from Google Play.
Set default shift hours and days. Override available on a per-job basis. Working hours feed into schedule conflict detection and route optimization.
Create a test job, add line items, generate an invoice, and send it to yourself. Confirm PDF renders correctly, pay link works, and payment posts to your Payrix account.
Create a test job assigned to one technician. Have them open it in the app, update the status, upload a photo, and collect a signature. Verify all data appears in the dashboard.
After connecting QuickBooks, create a test invoice and confirm the sync posts to the correct income account. Check that customer records map cleanly across both systems.
Plan for 2–3 hours of data prep
Most migrations from ServiceTitan or Jobber take 2–3 hours of prep work: exporting, cleaning column headers, and removing test or duplicate records. The actual import into Thorbis runs in minutes. Do not skip the end-to-end invoice test before going live — it's the fastest way to catch mapping errors before they affect real customers.
One flat rate covers your entire team and every core feature. No per-seat fees, no feature tiers, no annual lock-in. Pay-as-you-go add-ons for SMS, card processing, and bulk email — only when you use them.
These are optional services billed separately at standard third-party rates. Thorbis does not markup any of them.
Per-message pricing at Twilio standard rates. No Thorbis markup. A2P 10DLC registration required for all US business SMS — Thorbis submits your registration automatically. Approval takes 3–5 business days.
Standard card interchange rates. No Thorbis markup, no monthly processing fees. Supports card-present, card-not-present, and ACH transfers. Apply during onboarding — underwriting takes ~2 business days.
Per-send pricing for marketing campaigns, bulk invoice delivery, and review requests at scale. Transactional emails (job confirmations, invoice delivery) are included in the $200/month base.
$200
per month
flat, all features
Unlimited
users included
no per-seat fees
0
long-term contracts
cancel anytime
Visit the Help Center for training resources, live webinars, and office hours with our success team.
Visit the Help Center