The fastest path depends on who is stuck.
The knowledge base is organized around operating work: launching the account, running jobs, closing invoices, and connecting the rest of the business.
Launch Thorbis
Start with setup and onboarding
Use account, team, dispatch, mobile, and billing guides before the first live week.
Field work
Support technicians in the field app
Find answers for checklists, job notes, photos, signatures, and on-site payment flows.
Office operations
Resolve billing and workflow questions
Search invoicing, customer communication, reporting, and workflow configuration topics.
Connected systems
Understand integrations and access
Review guidance for accounting, payments, communications, imports, and API availability.
Featured articles.
Browse by category.
1 article
New to Thorbis? Start here to learn the basics and get up and running quickly.
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Comprehensive guides for using all features of Thorbis.
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Technical documentation for integrating with Thorbis APIs.
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Solutions to common issues and problems.
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Frequently asked questions and answers.
Search first, recover quickly, escalate with context.
The best support experience is not a wall of articles. It is a clear path from self-service to a human when the issue depends on account data.
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01 Find
Search the article title, feature name, customer action, or exact error text before opening a ticket.
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02 Try
Run the documented recovery step, then capture what changed and which user or record is affected.
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03 Escalate
Send support the company, role, URL, screenshots when useful, and the time the issue happened.