Turn articles into resolved workflows
Category pages should help a team move from reading to action, especially when multiple roles share the same workflow.
Read in order
Start with overview articles before jumping into troubleshooting or edge cases.
Match the role
Share articles with the dispatcher, technician, owner, or office user who owns the workflow.
Escalate clearly
If the article does not resolve it, include what you tried and the result when contacting support.
Move sideways when the category is not enough
Support browsing should never strand a user in a narrow category. These routes keep recovery close.
Search all help
Use the search page when the topic name does not match how your team describes the issue.
Open help center
Return to the full help center when you need support, community, docs, and contact options together.
Browse all topics
Use the knowledge base home to move across setup, mobile, billing, integrations, and account topics.