Support
Email the team before you buy. Once the board is live, support stays tied to your account, your dispatcher, and the job that made the day hard.
Human support
Sales before · support after
Write before you start and the same team answers after the board is live, with the account and the job in front of them.
The board is wrong. A tech starts Monday. An invoice is stuck. The leak hit at 6 a.m. Those are the calls.
The board is wrong
A status that doesn’t match the truck. A job on the wrong truck. We load the board with you and stay.
A new tech starts Monday
They get the phone. You do not get a seat invoice. We walk Arrive once if they want it.
An invoice is stuck
Due that will not go paid. A $40,000 job that should not be a card. We look at the job, not a ticket.
It’s 6 a.m. and the leak is on the board
Shop hours include the morning the day starts. A person who knows your dispatcher. Not a queue.
Before the board opens
Email the team with your trade, crew, current system, and the first thing you want to fix. The first conversation starts with the work, not a pitch deck.
We walk the board with you
We load your board, send a tech, and stay until dispatch feels like yours. We do not mail a login.
A note becomes a change
Stuck invoice. New tech. A better way to mark Arrive. Email the team with the job and what happened. We would rather hear it than read it in a survey.
After you are live
The conversation changes from fit to the live job, but it does not become a ticket maze. Support gets the account and workflow context it needs to help.
Before you write
The right route, the first useful details, whether a walkthrough is waiting, and what changes after you start.
Join the waitlistWaitlist open. One email when your invite is ready, nothing else.
Before you start, email sales@thorbis.com with your shop, crew, and current system. Once the board is live, email support@thorbis.com with the job or workflow that is stuck.
Start
Start with the work you need to run. If you want to talk it through first, email the team. Once you are live, support has the account context to help.
Waitlist open. One email when your invite is ready, nothing else.
Coming from a suite? We’ll extract your records.
