Locksmith Software for Emergency & Commercial Services
Respond to lockouts in minutes, document security work securely, manage automotive keys, and grow recurring access control contracts—all from one platform built for locksmith professionals.
Built for work like
- Emergency Lockout (Residential)
- Commercial Access Control
- Automotive Locksmith
- Safe & Vault Service
- Master Key Systems
Today's schedule
Locksmith Services dispatch
Johnson, Emergency Lockout (Residential)
9:00 AM, 2847 Oak St
Martinez, Commercial Access Control
11:30 AM, 412 Pine Ave
Thompson, Follow-up
2:00 PM, 185 Elm Blvd
$299/mo
One base price
5 core tools
Start on day one
1–75 people
Grows with your team
What locksmith services teams fight every day.
Thorbis gives locksmith businesses enterprise-grade dispatch, secure documentation, and contract management tools—turning emergency chaos into predictable, profitable operations.
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Emergency calls require instant dispatch—every minute a customer waits, they call a competitor instead.
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Sensitive security data (key codes, master key systems, access levels) lives in unsecured spreadsheets or paper files.
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Automotive work requires VIN verification and proof of ownership before dispatch, but collecting this wastes valuable time.
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Commercial clients demand detailed inspection reports and SLA compliance tracking, but creating them manually takes hours.
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No visibility into which technicians are available, closest, or have the right equipment for specific job types.
A calmer day for locksmith services crews.
Thorbis keeps the schedule, field notes, customer updates, and closeout trail connected from the first dispatch check to the last invoice review.
- 7:30 AM
Dispatch starts clean
Call received → intake captures details → customer verifies ID via text → nearest tech dispatched → customer sees live ETA → service completed → payment collected → review requested.
- 11:45 AM
Office and field stay aligned
AI intake captures lockout details, verifies customer info, collects payment authorization, and routes the nearest available technician—all before the call ends.
- 4:30 PM
Closeout is ready
Store key codes, master key systems, access levels, and hardware specs with military-grade encryption. Role-based permissions ensure only authorized staff see sensitive data.
Tailored to your industry.
Purpose-built features that solve locksmith services challenges.
30-Second Emergency Dispatch
AI intake captures lockout details, verifies customer info, collects payment authorization, and routes the nearest available technician—all before the call ends.
Encrypted Security Documentation
Store key codes, master key systems, access levels, and hardware specs with military-grade encryption. Role-based permissions ensure only authorized staff see sensitive data.
Commercial Contract Management
Schedule recurring access control inspections, track SLA compliance, generate professional reports, and automate renewal reminders. Keep commercial clients for years.
Automotive Verification Workflow
Collect VIN, proof of ownership photos, and driver's license before dispatch. Protect your business while serving legitimate customers quickly.
One operating loop across office, field, and customer.
Each role sees the right surface for the moment, while the business keeps one shared record of what happened.
Plan the day
Call received → intake captures details → customer verifies ID via text → nearest tech dispatched → customer sees live ETA → service completed → payment collected → review requested.
Complete the work
AI intake captures lockout details, verifies customer info, collects payment authorization, and routes the nearest available technician—all before the call ends.
Keep customers current
Store key codes, master key systems, access levels, and hardware specs with military-grade encryption. Role-based permissions ensure only authorized staff see sensitive data.
A playbook proven in the field.
Workflows and what's included for locksmith services.
- 01
Emergency Lockout Response
Call received → intake captures details → customer verifies ID via text → nearest tech dispatched → customer sees live ETA → service completed → payment collected → review requested.
- 02
Commercial Access Control Program
Monthly or quarterly inspections scheduled automatically. Technicians complete site checklists with photos. Reports delivered to property managers within 24 hours. Track device inventories, firmware versions, and replacement recommendations.
- 03
Automotive Key Programming Protocol
Customer submits VIN and ownership proof via mobile link before dispatch. Technician arrives with correct key blanks. Program, test, and document in Thorbis. Customer signs digitally. Invoice generated and payment collected on-site.
What every locksmith services team gets.
Every number below ships on the same plan, no add-ons, no per-technician fees.
One base price
Includes unlimited users—no per-seat fees. Phone, SMS, and AI utilities draw from the $100/month utilities credit, then bill at published rates; payments are priced separately.
Start on day one
Customer management, scheduling, estimates, invoicing, and payments work from your first job.
Grows with your team
Turn on communications, inventory, payroll, reporting, and AI as you grow—without switching platforms.
Switching is guided
Move customers, jobs, estimates, invoices, and price books with a validation step before cutover.
See how Thorbis serves the trades next door.
Frequently asked questions.
Common questions about Thorbis for locksmith services.
How is sensitive security data protected in Thorbis?
Thorbis encrypts all sensitive data (key codes, master key systems, access credentials) with AES-256 encryption at rest and in transit. Role-based permissions ensure only authorized staff can access specific data. Audit logs track every access. Your customers' security is our priority.
Does Thorbis support 24/7 after-hours emergency dispatch?
Yes. Pending Actions monitors every schedule gap and unbooked emergency thread around the clock. After-hours requests trigger Critical-level actions that surface immediately for on-call coordinators, who can dispatch the nearest available technician with full customer context — even at 3am.
How does automotive verification work to prevent fraud?
Before dispatch, customers receive a secure link to upload VIN photo, registration, and driver's license. AI verifies vehicle ownership matches the requestor. Technicians only dispatched after verification complete. Protects your business from theft liability.
Can I track technician inventory (key blanks, programming tools)?
Absolutely. Track key blank inventory per technician, programming tool assignments, and usage per job. Know who has what equipment. Generate replenishment alerts when stock runs low. Never lose a job because a tech doesn't have the right blank.
How do commercial access control contracts work?
Create contract templates with inspection frequencies, SLA terms, and pricing. Thorbis schedules inspections automatically. Technicians complete checklists with photos. Reports generate and deliver to property managers. Track SLA compliance and renewal dates.
Does Thorbis support safe and vault service work?
Yes. Document safe models, combination protocols (securely encrypted), maintenance history, and warranty information. Schedule annual inspections. Track safe opening, repair, and installation work separately from standard locksmith services.
How does Thorbis compare to other locksmith software?
Most locksmith software lacks security-grade encryption and emergency dispatch optimization. Thorbis is $299/month with unlimited technicians, encrypted documentation, AI emergency dispatch, and commercial contract management. No per-user fees, military-grade security.
Join Locksmith Services teams using Thorbis.
$299/month with unlimited users and every feature included. No per-technician fees. No long-term contracts.