Appliance Repair Software for Service Excellence
Manage warranty claims, automate parts ordering, optimize technician routing, and delight customers with real-time updates—all from one platform built for appliance repair professionals.
Built for work like
- Warranty Service (Manufacturer)
- COD Residential
- Commercial Kitchen Equipment
- Laundromat & Multi-Family
- Extended Warranty/Home Warranty
Today's schedule
Appliance Repair dispatch
Johnson, Warranty Service (Manufacturer)
9:00 AM, 2847 Oak St
Martinez, COD Residential
11:30 AM, 412 Pine Ave
Thompson, Follow-up
2:00 PM, 185 Elm Blvd
$299/mo
One base price
5 core tools
Start on day one
1–75 people
Grows with your team
What appliance repair teams fight every day.
Thorbis gives appliance repair companies the tools to maximize first-time fix rates, streamline warranty processing, and deliver the customer experience that earns 5-star reviews.
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Warranty information and claim numbers live in spreadsheets or email chains—technicians waste time hunting for coverage details.
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Parts ordering is manual and error-prone. Wrong parts ordered, delays extend job completion, callbacks eat into profit margins.
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Customers expect Amazon-level updates about technician arrival and job status. Radio silence creates anxiety and bad reviews.
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First-time fix rate suffers because technicians lack diagnostic history, model-specific resources, and proper parts on the truck.
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Home warranty and manufacturer warranty billing rules are complex—claims get rejected, payments delayed, revenue lost.
A calmer day for appliance repair crews.
Thorbis keeps the schedule, field notes, customer updates, and closeout trail connected from the first dispatch check to the last invoice review.
- 7:30 AM
Dispatch starts clean
Standardized workflow: diagnose → verify coverage → order parts → complete repair → submit claim → reconcile payment. Automated claim submission to major manufacturers. Track approvals and rejections.
- 11:45 AM
Office and field stay aligned
Store manufacturer codes, coverage dates, claim numbers, and billing rules. Dispatchers instantly verify coverage. Technicians see warranty status on mobile before arrival.
- 4:30 PM
Closeout is ready
Generate purchase orders from diagnostic codes, track shipping status, and notify technicians when parts arrive. See truck inventory in real-time.
Tailored to your industry.
Purpose-built features that solve appliance repair challenges.
Warranty Intelligence Hub
Store manufacturer codes, coverage dates, claim numbers, and billing rules. Dispatchers instantly verify coverage. Technicians see warranty status on mobile before arrival.
Smart Parts Management
Generate purchase orders from diagnostic codes, track shipping status, and notify technicians when parts arrive. See truck inventory in real-time.
Customer Communication Engine
Send branded appointment reminders, technician bios with photos, live ETA tracking, and work summaries automatically. Build trust before the knock on the door.
First-Time Fix Optimization
Access model-specific diagnostic guides, repair history, and common failure patterns. Technicians arrive prepared with the right parts and knowledge.
One operating loop across office, field, and customer.
Each role sees the right surface for the moment, while the business keeps one shared record of what happened.
Plan the day
Standardized workflow: diagnose → verify coverage → order parts → complete repair → submit claim → reconcile payment. Automated claim submission to major manufacturers. Track approvals and rejections.
Complete the work
Store manufacturer codes, coverage dates, claim numbers, and billing rules. Dispatchers instantly verify coverage. Technicians see warranty status on mobile before arrival.
Keep customers current
Generate purchase orders from diagnostic codes, track shipping status, and notify technicians when parts arrive. See truck inventory in real-time.
A playbook proven in the field.
Workflows and what's included for appliance repair.
- 01
Warranty Claim Processing
Standardized workflow: diagnose → verify coverage → order parts → complete repair → submit claim → reconcile payment. Automated claim submission to major manufacturers. Track approvals and rejections.
- 02
Depot-to-Truck Parts Flow
Parts arrive at depot, get logged with serial numbers, assigned to specific jobs, transferred to truck inventory. Technicians see what's on their truck. Depot managers see what needs restocking. No more 'I thought it was on the truck' callbacks.
- 03
Model-Based Diagnostic Library
Build a knowledge base of common failures by appliance model. When technicians enter model numbers, they see repair history, common issues, required parts, and tips from previous repairs on the same unit.
What every appliance repair team gets.
Every number below ships on the same plan, no add-ons, no per-technician fees.
One base price
Includes unlimited users—no per-seat fees. Phone, SMS, and AI utilities draw from the $100/month utilities credit, then bill at published rates; payments are priced separately.
Start on day one
Customer management, scheduling, estimates, invoicing, and payments work from your first job.
Grows with your team
Turn on communications, inventory, payroll, reporting, and AI as you grow—without switching platforms.
Switching is guided
Move customers, jobs, estimates, invoices, and price books with a validation step before cutover.
See how Thorbis serves the trades next door.
Frequently asked questions.
Common questions about Thorbis for appliance repair.
Does Thorbis integrate with parts distributors and suppliers?
Yes. Connect to major appliance parts distributors (Marcone, Reliable Parts, etc.) to pull real-time availability, pricing, and estimated delivery. Generate POs directly from diagnostic codes. Track shipments and receive notifications when parts arrive.
How do you handle warranty claims for different manufacturers?
Thorbis supports claim submission workflows for major manufacturers (Whirlpool, GE, Samsung, LG, etc.) and home warranty companies. Store claim requirements, billing codes, and labor rates per manufacturer. Submit claims electronically and track approval status.
Can we track serialized parts and warranty status?
Absolutely. Track serial numbers, manufacture dates, warranty periods, and return authorizations. When a technician scans a part serial number, they see full warranty status and coverage details. Perfect for extended warranty and manufacturer warranty work.
How are customers kept informed throughout the repair process?
Customers receive appointment confirmations, technician profiles with photos, live ETA tracking on repair day, work-in-progress updates if parts are ordered, and completion summaries with next steps. Communication happens via email and SMS based on customer preference.
Does Thorbis help improve first-time fix rates?
Yes. Technicians access model-specific diagnostic guides, repair history for the specific unit, common failure patterns, and parts information before arrival. Smart truck inventory helps ensure the right parts are on the vehicle.
Can dispatchers see technician truck inventory in real-time?
Yes. Truck inventory updates as parts are used, transferred, or restocked. Dispatchers can route calls to technicians who have the required parts on their truck. Depot managers see replenishment needs across the fleet.
How does Thorbis compare to ServiceTitan or FieldEdge for appliance repair?
Thorbis is purpose-built for appliance repair workflows—warranty processing, parts logistics, and first-time fix optimization. ServiceTitan charges $150-300+ per technician/month. Thorbis is $299/month with unlimited technicians, warranty automation, and parts integration. No per-user fees.
Join Appliance Repair teams using Thorbis.
$299/month with unlimited users and every feature included. No per-technician fees. No long-term contracts.