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The Manual · Glossary

Service agreement

A standing contract for recurring maintenance visits, usually with priority scheduling. The steady work that smooths a seasonal trade.

Service agreement

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Also called
maintenance plan
Taught in
The glossary alone
Lives in
The trade, more than the product
Related
PM visit
Shop language, defined in a sentence or two, and traced through the site.

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Where the word is used.

  • A recurring service agreement is a business, and it is worth being deliberate about which one you are building from the first customer.

The glossary

One word at a time.

Thirty-odd terms, the system’s words and the trade’s. Read the next one, or go back to the whole list.