Cross-channel conversation merging

A customer texts, then emails, then calls, and each channel lives in its own silo, so your team never sees the full thread. Thorbis is building a unified timeline that merges SMS, email, and call history per customer. You'll see the whole conversation in order, no matter how it came in, so whoever picks it up next has the full context.

A customer texts on Monday, emails on Tuesday, and calls on Wednesday, and because each channel lives in its own silo, whoever picks up the call has no idea about the text or the email.

Thorbis is building a unified timeline that merges SMS, email, and call history for each customer into one chronological thread. Anyone on your team can open a customer and see the whole conversation in order, no matter how it came in. No more starting blind, asking the customer to repeat themselves, or contradicting what a teammate already said.