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CALLS · TEXTS · EMAIL · TEAM CHAT — ONE SYSTEM

Every conversation.
One thread. Zero lost calls.

Business phones, texting, per-user and company email, and internal team chat — every message attached to the customer and the job it belongs to, answered by AI when you can't.

Reserve early accessSee how it routes
42CALLS TODAY118TEXTS36EMAILS0MISSED
✆Incoming call · Sarah MitchellRINGINGREPEAT CUSTOMER · JOB #4180 OPEN · ROUTED TO: OFFICE → ON-CALLAnswerText instead
𝗌Text · D. Alvarez2 MIN"Thanks! Card on file worked great."AUTO REVIEW ASK QUEUED
✉office@ · unknown sender9 MIN"Do you service Ball Ground? Toilet keeps running…"+ QUICK-ADD CUSTOMER · ONE TAP
◉# crew-north · internal1 HRSarah P: Moving #4180 to Thursday — customer confirmed 👍
thorbis · unified inboxLIVE · 3 OPEN THREADS
Thorbis unified inbox — calls, texts, and voicemail in one thread
WHY IT'S ONE SYSTEM

A missed call is a job your competitor booked. Thorbis makes missing one nearly impossible.

0LOST CALLS
Every ring answered
Ring the right person, roll to the next, fall back to AI — never voicemail-only.
1THREAD
Per customer, forever
Calls, texts, and emails in one history — attached to the job, visible to the whole team.
24/7ALWAYS ON
AI answers when you can't
Calls, texts, and emails get a real answer at 2 AM — booked, triaged, and logged.
01 · THE PHONE FLOW SYSTEM

Calls flow like dispatch. You design the route.

Business hours, ring groups, overflow, after-hours — draw the flow once and every call follows it. Every caller ID shows the customer and their open job before you pick up.

INCOMING CALL FLOW · MAIN LINEFLOW BUILDER IN DEVELOPMENT · ARRIVING Q3 2026
✆Incoming call · (770) 555-0143CALLER MATCHED: S. MITCHELL · JOB #4180
BUSINESS HOURS?
YES · 7 AM – 6 PM
1 · Ring office desk12s2 · Roll to on-call group12s3 · AI picks up, offers to bookALWAYS
NO · AFTER HOURS
1 · Emergency? Page on-call techEMERGENCY RATE2 · Otherwise AI answers & booksMORNING SLOT3 · Transcript texted to the ownerLOGGED
RING GROUPSNUMBER PORTINGCALL RECORDINGVOICEMAIL TRANSCRIPTIONTRACKED MARKETING NUMBERSHOLD MUSIC & GREETINGS
02 · EMAIL, DONE RIGHT

Your domain.
Everyone gets an address.

Per-user mailboxes (mike@wadeplumbing.com) plus shared company addresses (office@, estimates@) — all living in Thorbis, all threading into the customer record. Quotes, invoices, and confirmations send from your name, not a noreply.

Unlimitedmailboxes — included, no per-seat fees
Company mailboxes · wadeplumbing.comSHARED · WHOLE TEAM SEES
office@General line — anyone can claim & reply3 OPEN
estimates@Quote replies auto-attach to the estimateCLEAR
mike@ · sarah@ · +6Per-user mailboxes with roles & signaturesPRIVATE
Every message, filed automaticallyNO FORWARDING, NO COPY-PASTE
ESTIMATE"Approved" reply flips Estimate #E-2291 to won — job created
INVOICEPayment question lands on the invoice thread, not a random inbox
NEW LEADUnknown sender? One tap creates the customer — name, address & history start here
03 · THE ALWAYS-ON SYSTEM

Closed for the night.
Still answering.

When nobody can pick up, the Brain answers the call, the text, and the email — with your prices, your schedule, and your rules. Every reply is drafted for review or sent within limits you set.

CALLSAnswers with your greeting, books real slots, pages a human for emergencies.
TEXTSReplies in seconds — reschedules, ETAs, and "how much for…" from the price book.
EMAILDrafts answers to estimates and invoice questions — you approve before send, or set it free on the routine.
Meet the Brain →IN DEVELOPMENT · OPT-IN PER CHANNEL · OFF BY DEFAULT
overnight · handled by the brain11 PM – 7 AM
✆11:48 PM · Emergency call answeredSump pump failure — on-call tech paged, customer texted an ETA.DISPATCHED
𝗌1:15 AM · "How much for a drain clear?"Quoted $385 from the price book, offered tomorrow 1–3 PM. Booked.BOOKED
✉2:30 AM · Estimate question · E-2308Drafted a reply explaining the repipe options — held for your OK.DRAFT
✆5:52 AM · Reschedule requestMoved Friday tune-up to next Tuesday, confirmations sent both ways.DONE
EVERY TRANSCRIPT LOGGED · 2 DRAFTS AWAITING YOUR OKMORNING SUMMARY, TEXTED AT 7
04 · INSIDE THE SHOP

Team chat that knows the job you mean.

No more group texts next to customer threads. Internal channels per crew and per job — reference #4180 and the card unfurls right in chat.

# crew-north · internalNEVER VISIBLE TO CUSTOMERS
MRMike R. — Heads up, supply house is out of 40-gal units till Thursday
SPSarah P. — Moving #4180 to Thursday thenJob #4180 · Water heater replacementS. MITCHELL · MAPLE AVE · THU 9–11 AM · T. OKAFOROPEN →
TOT. Okafor — 👍 customer already confirmed by text
QUICK ACTIONS, EVERYWHERE
Unknown number calls → Quick-add customer mid-ring
Text a photo → attach it to any open job in one tap
Turn a call into a booked job while still talking
Saved replies — on-my-way, running late, review ask
AUTOMATIC, ON EVERY JOB
Booking confirmations, "tech on the way" texts with a live map link, reschedule notices, and review asks — sent at the right moment without anyone typing.
05 · ONE JOB, START TO FINISH

Six messages, zero typing.

Follow Job #4180 from booked to reviewed. Every message below sent itself at the right moment — drag to scroll the timeline.

MONDAY 3:12 PM · BOOKED
TEXTAUTO
"You’re on for Thursday 9–11 AM with Tomás. Reply C to confirm."
SENT THE SECOND THE JOB HIT THE BOARD
WEDNESDAY 5 PM · REMINDER
EMAILAUTO
Reminder with arrival window, tech photo, and a one-tap reschedule link.
CUTS NO-SHOWS WITHOUT A PHONE CALL
THURSDAY 8:41 AM · EN ROUTE
TEXTAUTO
"Tomás is on the way — track his arrival here." Live map link included.
FIRES WHEN THE TECH TAPS "DRIVING"
THURSDAY 9:04 AM · UPDATE
TEXTAUTO
Photo of the old unit + "Here’s what we found" note, straight from the field app.
CUSTOMER NEVER WONDERS WHAT’S HAPPENING
THURSDAY 11:32 AM · PAID
EMAILAUTO
Receipt with itemized invoice, warranty terms, and the tech’s summary.
CARD CHARGED IN THE DRIVEWAY
FRIDAY 10 AM · REVIEW
TEXTAUTO
"How did we do?" — happy customers land on Google in one tap.
UNHAPPY ONES ROUTE TO YOU PRIVATELY

Everything in the box.

ONE PLAN · BUILD STATUS ON THE ROADMAP →
C01Missed-call text-backIf a ring somehow goes unanswered, the caller gets an instant text.
C02Quick-add customerUnknown caller or email becomes a customer record in one tap.
C03Caller ID with contextName, open job, and balance on screen before you pick up.
C04Ring groups & schedulesOffice, on-call, weekends — calls follow your org chart.
C05Visual phone flowsDesign routing like a flowchart. No phone-tree menus required.
C06Call recording & transcriptsEvery call searchable, attached to the customer.
C07Voicemail transcriptionRead voicemails as texts, reply from the same thread.
C08Tracked marketing numbersA number per campaign — know which ad made the phone ring.
C09Per-user emailmike@yourcompany.com for everyone, roles and signatures included.
C10Shared company inboxesoffice@, estimates@ — anyone can claim, everyone can see.
C11Team channels & job chatInternal chat with job cards that unfurl from a #number.
C12Saved replies & snippetsOn-my-way, running-late, review asks — one keystroke.
C13Group & MMS textingPhotos, PDFs, and multi-party threads that stay filed.
C14Spam & robocall screeningJunk never reaches a tech’s pocket.
C15Desktop, mobile & tabletThe same inbox everywhere — office, truck, or couch.

On the roadmap.

FULL ROADMAP →
Phone flow builderBuild your own call routing, business hours, and failover — no vendor tickets.IN DEVELOPMENT · Q3 2026
Call transcriptionSearchable transcripts tied to the right customer and job — no replaying audio.TESTING
Softphone and personal-phone routingTechs use their own phones with clear business caller identity — no personal numbers given out.IN DEVELOPMENT

Stop losing the calls
you never knew you missed.

Phones, texts, email, and team chat — $299/month + usage at cost, with the $100/month utilities credit included. Numbers port free.

Reserve early accessSee pricing