A service-message program with clear boundaries
This page explains what happens before, during, and after a customer opts in to receive operational text updates.
Customer requests service
Wades Plumbing and Septic uses Thorbis to coordinate appointment and service updates for requested work.
Consent is recorded
The opt-in form captures the phone number, disclosure acknowledgement, and tenant program context.
Service messages are sent
Texts are limited to appointment, ETA, arrival, booking, and service confirmation updates.
STOP always works
Customers can reply STOP to end messages and receive a one-time confirmation.
SMS program & consent terms
The full disclosure for Wades Plumbing and Septic's text messaging program, who sends the messages, what they contain, and how to stop them at any time.
1. Who is sending these messages
Wades Plumbing and Septic uses Thorbis, a field service management platform, to send automated text messages to customers who have requested service. Thorbis acts as the messaging platform; Wades Plumbing and Septic is the sender. Ben Lomond, CA Website: https://wadesplumbingandseptic.com
2. Program description
This text messaging program sends service-related messages on behalf of Wades Plumbing and Septic: appointment reminders, technician arrival and ETA updates, and booking or service confirmations. These messages are sent to help you stay informed about services you have requested, not for marketing or promotional offers.
3. Message frequency
Message frequency varies and depends on the number of active service appointments or requests you have with Wades Plumbing and Septic. You may receive multiple messages per service visit (e.g., appointment confirmation, technician en route, and arrival notice). You will not receive unsolicited promotional messages through this program.
4. Message and data rates
Message and data rates may apply. Your mobile carrier may charge standard message and data rates for text messages sent and received. Wades Plumbing and Septic and Thorbis do not charge any additional fees for text messages.
5. How to opt out (STOP)
You may opt out of text messages at any time by replying STOP to any message you receive. After opting out you will receive a one-time confirmation message and no further texts will be sent to your number. If you want to re-subscribe, text START to the number from which you received messages. You may also contact Wades Plumbing and Septic directly at (831) 428-0176, or reach Thorbis support at support@thorbis.com to request removal.
6. Help
Reply HELP to any message for assistance. You can also call Wades Plumbing and Septic at (831) 428-0176. For Thorbis platform support, contact support@thorbis.com. Standard message and data rates may apply to the HELP reply.
7. Privacy & data handling
Your mobile phone number and opt-in consent information are collected and stored securely by Thorbis on behalf of Wades Plumbing and Septic. Your mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We may share your number with telephony service providers solely to deliver the text messages you have consented to receive. For more information, see the Thorbis Privacy Policy at thorbis.com/privacy.
8. Supported carriers
This messaging program is supported by all major US wireless carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Thorbis is not liable for delayed or undelivered messages.
Plain-language controls stay visible
The compliance disclosures above remain the source text. This summary reinforces the actions customers can take without replacing those terms.
- Consent is not required as a condition of purchasing goods or services.
- Reply HELP for assistance or contact the business directly when a service update looks wrong.
- Mobile information is not sold or shared for third-party marketing or promotional purposes.