The craft of dispatch
Triage, routes, callbacks, and the 2 a.m. call. Dispatch is a craft, and the board is its bench.
- For dispatchers and operations
- 4 lessons
- 0/8 checks passed
The lessons
In order, or in any order.
- 01Triage at the phoneUrgency, the emergency that jumps the queue, and what intake must capture.6 min · 0/2
- 02Drive time and densityThe truck earns nothing between stops. Route thinking is margin thinking.6 min · 0/2
- 03Callbacks without the argumentRecords turn callbacks from disputes into patterns you can fix.5 min · 0/2
- 04The 2 a.m. callOn-call rotations, and what the record hands the tech who answers.6 min · 0/2
The other courses