Callback
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- Also called
- Only this
- Taught in
- From the call to the board · What an hour must earn · Triage at the phone · Callbacks without the argument · The 2 a.m. call
- Lives in
- The trade, more than the product
- Related
- Warranty callback
Callback
A return visit because earlier work failed, or the customer says it did. With records it arrives as evidence and a pattern; without them, as an argument.
In the Manual
Where the lessons say it.
Running the day on Thorbis
From the call to the boardA callback is a second chance for the customer to call someone else.
The money of a service shop
What an hour must earnQuoting, supply runs, training, the callback done under warranty, the slow season.
The craft of dispatch
Triage at the phoneName, callback number, service address.
The craft of dispatch
Callbacks without the argumentEvery shop has callbacks.
The craft of dispatch
The 2 a.m. calljob gets its callback check and its review ask like any other job, because it is on the record like any other job.
Read more
Where the word is used.
In the Trenches
Flat rate without the religionFor each task, compute your real numbers from those invoices: average tech hours, actual materials cost, and how often it came back as a callback.
Startup guide
How to start an electrical businessThe rate that felt generous as a wage is a loss as a business, because the business pays for the van, the insurance, the code updates, the callbacks, and the unbillable hours between jobs.
The glossary
One word at a time.
Thirty-odd terms, the system’s words and the trade’s. Read the next one, or go back to the whole list.