T&M
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- Also called
- time and materials
- Taught in
- Flat rate or time and materials · Building the price book
- Lives in
- The trade, more than the product
- Related
- NTE
T&M
Time and materials: the customer pays for actual hours and parts at posted rates. Fair when scope is honestly unknown, and fairest with an NTE cap.
In the Manual
Where the lessons say it.
The money of a service shop
Flat rate or time and materialsTime and materials: the customer pays for the hours worked and the parts used, at posted rates.
The money of a service shop
Building the price bookThe rare jobs can stay T&M until they earn an entry by recurring.
Read more
Where the word is used.
In the Trenches
Flat rate without the religionFlat-rate shops call time-and-materials shops amateurs; T&M shops call flat-rate shops thieves.
Startup guide
How to start a plumbing businessDecide how you price: flat rate off a price book, time and materials, or both.
Startup guide
How to start an HVAC businessThe argument between the two models is mostly religion; flat rate without the religion is the honest version, and flat rate vs T&M is the short course.
The glossary
One word at a time.
Thirty-odd terms, the system’s words and the trade’s. Read the next one, or go back to the whole list.