The dispatch screen: every job, every truck, every state on one screen. Drag a job to a tech and their phone already knows.
25 / 31
In the Manual
Running the day on Thorbis
The record is the spineThe board schedules against it.
Running the day on Thorbis
From the call to the boardA job on the board, with the address, the problem, and a scheduled window.
The craft of dispatch
Triage at the phoneIt decides whether this books next week or moves today’s board.
The craft of dispatch
Drive time and densityA packed board has no give, so the emergency does not fit.
The craft of dispatch
The 2 a.m. callThe call is recorded, and it becomes a job on the board as it is handled: address, problem, the truck that rolled.
In the product
In Core
Scheduling & dispatchA board that absorbs the day: cancellations, emergencies, traffic.
In Core
The field appPhotos, signatures, and payments appear on the board the moment they happen.
In Core
Online bookingRequests land on the board as real work.
Next
The business numberConfigurable job-status texts (booked, reminder, en route, paid) shipped in July 2025 and running from the board now.
In Core
Team managementFive built-in roles decide who sees the money and who runs the board; custom roles per shop are Planned.
Later
RoutingThe board sequences jobs by geography today.
Read more
In the Trenches
Building in the openThe loop comes first Everything in field service is one loop: a customer with a problem, an estimate they approve, a job on the board, the work done and documented, an invoice, a payment, a receipt on the books.
In the Trenches
One price, on purposeUsing the board cannot create a charge, because a meter on the core work would be a tax on doing your job.
In the Trenches
The whiteboard problemThe board is a display; the real schedule lives in the dispatcher’s head.
Startup guide
How to start a plumbing businessOwning a plumbing company generally requires the top rung, or employing someone who holds it, and the sit-for-it requirements (years documented under a license, an exam, sometimes both) differ enough by state that the only source worth trusting is your state’s licensing board.
Startup guide
How to start an HVAC businessThe only reliable source is your state’s contractor licensing board: search it directly, read the classifications on the official site, and plan from what it actually says.
Startup guide
How to start an electrical businessWhat that means practically: Read your state electrical board’s license classifications on the official site before any other planning.
The glossary
Thirty-odd terms, the system’s words and the trade’s. Read the next one, or go back to the whole list.
