AI & Automation
Automated follow-ups
Catch customers who go quiet, Thorbis will suggest or schedule the right follow-up so estimates and open work don't slip.
Overview
Revenue leaks when a sent estimate or open job goes cold and nobody circles back. Thorbis is planning automated follow-ups that notice when a customer goes quiet and either suggest a next touch or schedule one for you. You decide the timing and message, so the right nudge goes out at the right moment instead of falling off someone's mental list.
What we're building
Revenue leaks when a sent estimate or an open job goes cold and nobody circles back. The reminder to follow up usually lives in someone's head or on a sticky note, and the busy weeks are exactly when those nudges get dropped.
Thorbis is building automated follow-ups that notice when a customer or estimate has gone quiet and either suggest the next touch or schedule one for you. You set the tone and the timing, review what is about to go out, and let the right message send at the right moment. The goal is simple: keep open estimates and jobs from slipping away just because no one remembered to check in.
What you'll be able to do
- Detect when a customer or estimate has gone quiet
- Suggest the next follow-up message and timing
- Schedule follow-ups to send automatically
- Keep open estimates and jobs from going cold
- Let you set the tone and timing of every touch
- Review suggested follow-ups before they send
- Stop tracking follow-ups from memory or sticky notes
Rollout plan
- 01
Quiet detection and suggestions
In progressThorbis flags estimates and open jobs that have gone cold and suggests a next touch.
- 02
Scheduled sending
In progressApproved follow-ups send automatically at the timing you set.
- 03
Tuned cadences
In progressSet tone and timing rules so the right nudge goes out across more situations.
Milestones
- Not started:
Quiet signals defined
Rules set for when an estimate or job counts as gone cold.
- Not started:
Suggestion engine
Next-message and timing recommendations generated for review.
- Not started:
Auto-scheduling
Approved follow-ups queue and send on schedule.
- Not started:
Tone and timing controls
Settings put you in charge of every touch.
More in AI & Automation
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.