Dispatch & Work
Customer arrival windows and SLA tracking
Promise 8-12 arrival windows and track late jobs before customers call.
Overview
Competitors let you book narrow arrival windows and alert dispatch when a tech is running late. Thorbis sends dispatch notifications but lacks formal SLA windows and breach dashboards.
What we're building
"Sometime today" is the kind of arrival promise that gets customers calling to ask where the tech is, and leaves dispatch scrambling when a job runs long and the next stop slips.
Thorbis is building configurable arrival windows you can put on appointments, with late-risk alerts that warn dispatch before a window is missed. Customers get ETA updates tied to the tech's live location, and SLA compliance reporting shows how often you are hitting the windows you promised. It is for dispatchers who would rather get ahead of a late job than hear about it from the customer.
What you'll be able to do
- Configurable arrival windows on appointments
- Late-risk alerts before SLA breach
- Customer ETA updates tied to live location
- SLA compliance reporting
- Give customers a clear arrival window
- Get ahead of late jobs before the customer calls
Rollout plan
- 01
Arrival windows
In progressSet configurable arrival windows on appointments.
- 02
Late-risk alerts
In progressWarn dispatch before an arrival window is missed.
- 03
ETA and reporting
In progressShare live-location ETA with customers and report on SLA compliance.
Milestones
- Not started:
Window config
Define arrival windows on appointments.
- Not started:
Breach detection
Flag jobs at risk of running late.
- Not started:
Customer ETA
Tie ETA updates to live location.
- Not started:
SLA reporting
Track compliance over time.
More in Dispatch & Work
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.