Dispatch & Work
Dispatch command center
Run unassigned jobs, late routes, and team capacity from one board instead of three screens and a whiteboard.
Overview
Your dispatcher juggles unassigned jobs, routes running late, and who's actually free across separate views, and the gaps cost you revenue. Thorbis is building a command center that puts all of it on one board. You'll see what needs assigning, what's slipping, and where you have capacity at a glance, so you can fill the day and react before a late job becomes an angry customer.
What we're building
Your dispatcher juggles unassigned jobs, routes running late, and who's actually free across separate views. The gaps between those screens cost you revenue.
Thorbis is building a command center that puts all of it on one board. You'll see what needs assigning, what's slipping, and where you have open capacity at a glance, and assign or reassign right from the board, so you can fill the day and react before a late job becomes an angry customer.
It's built for dispatchers and the office managers backing them up, who need to react to schedule risk in real time instead of three screens and a whiteboard.
What you'll be able to do
- See unassigned jobs and open capacity in one place
- Spot late routes before customers do
- Assign and reassign jobs from one board
- Track team capacity across the day
- React to schedule risk in real time
- Fill open capacity before the day gets away from you
- See what's slipping and act before a job runs late
Rollout plan
- 01
Unified dispatch board
In progressPut unassigned jobs, open capacity, and routes on one board.
- 02
Assignment and reassignment
In progressAssign and reassign jobs directly from the board.
- 03
Real-time risk response
In progressSurface late routes and schedule risk so dispatchers act before customers notice.
Milestones
- Not started:
Board layout defined
Decide what dispatch signals belong on one screen.
- Not started:
Unassigned jobs and capacity surfaced
Show open work and available techs together.
- Not started:
Assign and reassign in place
Move jobs between techs from the board.
- Not started:
Late-route alerts
Flag routes that are slipping in real time.
More in Dispatch & Work
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.