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Platform Quality

Client Hub self-service portal

Rolling out

Let customers approve quotes, pay invoices, and book visits without calling.

Overview

Jobber Client Hub is a core differentiator for customer experience. Thorbis customer portal is rolling out.

What we're building

Every estimate approval, invoice payment, or appointment request that has to go through a phone call is time your office spends on something the customer could handle themselves.

Thorbis is rolling out a self-service customer portal where customers approve or decline estimates, pay open invoices, and book available appointments without calling in. A message thread keeps them connected to the office when they do have a question. For your team, that means fewer interruptions and a clearer record of what each customer has approved or paid, and a faster way for customers to move work forward on their own schedule.

What you'll be able to do

  • Approve or decline estimates in portal
  • Pay open invoices
  • Book available appointments
  • Message thread with office
  • Let customers handle routine requests without calling
  • Cut inbound calls to the office

Rollout plan

  1. 01

    Quotes and invoices

    In progress

    Customers approve or decline estimates and pay open invoices in the portal.

  2. 02

    Self-booking

    In progress

    Customers book available appointments themselves.

  3. 03

    Two-way messaging

    In progress

    A message thread connects customers with the office.

Milestones

  • Not started:

    Portal access

    Secure customer login to the hub.

  • Not started:

    Estimate actions

    Approve or decline quotes online.

  • Not started:

    Online payment

    Pay open invoices in the portal.

  • Not started:

    Messaging

    Thread with the office from the portal.

More in Platform Quality

How to send useful feedback

Name the blocked role

Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.

Explain the workaround

Describe what your team does today and where the process fails under real work.

Define success

Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.

Built for operators

A shared operating layer behind every page

Whether a buyer starts on an industry, feature, migration, or tool page, Thorbis routes the conversation back to the same product system: jobs, money, customers, and team work in one place.

01

One workspace

CRM, dispatch, estimates, invoices, payments, and reporting stay connected.

02

Unlimited users

Bring owners, office staff, dispatchers, techs, and managers into the same system.

03

Guided switch

Migration planning, validation, and cutover support are built into the buying path.