Dispatch & Work
Post-job satisfaction surveys
Send a quick NPS survey after every completed job.
Overview
Competitors automate satisfaction surveys after service. Thorbis has no CSAT/NPS loop.
What we're building
You usually find out a customer was unhappy when it is too late, in a public review, or because they never called back. By then the chance to make it right is gone.
Thorbis is exploring post-job satisfaction surveys that send automatically when a job is completed, with the NPS or CSAT score landing right on the customer record. Scores roll up into technician scorecards, and low scores trigger an alert so you can reach out before a frustrated customer goes public. It is for teams that want a steady read on how their work is landing, job after job.
What you'll be able to do
- Auto survey on job complete
- NPS/CSAT score on customer record
- Technician scorecards
- Alert on detractor scores
- Hear from customers right after the job
- Reach unhappy customers before they go public
Rollout plan
- 01
Auto survey
In progressSend a survey when a job is completed.
- 02
Scores on record
In progressStore NPS or CSAT scores on the customer record.
- 03
Scorecards and alerts
In progressBuild technician scorecards and alert on detractor scores.
Milestones
- Not started:
Trigger on complete
Fire a survey when the job closes.
- Not started:
Score capture
Record NPS or CSAT on the customer.
- Not started:
Tech scorecards
Roll scores up by technician.
- Not started:
Detractor alerts
Flag low scores for follow-up.
More in Dispatch & Work
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.