Dispatch & Work
Customer and technician notifications
Role-aware alerts that tell customers and techs the moment a schedule changes or a job needs attention.
Overview
When a schedule shifts, your customer doesn't know the tech is running late and your tech doesn't know the job moved, so the day goes sideways. Thorbis is rolling out notifications that reach the right person with the right message. Customers get arrival and change updates, techs get job and schedule alerts, so everyone stays in sync without a flurry of manual calls.
What we're building
When the schedule shifts, the customer doesn't know the tech is running late and the tech doesn't know the job moved. The day goes sideways, and the office burns time making calls to patch the gaps.
Thorbis is rolling out role-aware notifications that reach the right person with the right message. Customers get arrival and schedule-change updates, techs get alerts when a job or the schedule changes, and jobs that need attention get flagged automatically.
It's for office staff, field techs, and the customers waiting on them, everyone stays in sync without a flurry of manual status calls.
What you'll be able to do
- Send customers arrival and schedule-change alerts
- Notify techs when a job or schedule changes
- Tailor each alert to the recipient's role
- Flag jobs that need attention automatically
- Cut manual status calls from the office
- Send arrival updates when a tech is en route
- Keep the office, techs, and customers in sync on changes
Rollout plan
- 01
Customer arrival and change alerts
In progressCustomers receive arrival and schedule-change updates so they always know when to expect the tech.
- 02
Technician job and schedule alerts
In progressTechs get notified the moment a job or their schedule changes, so nobody works off stale info.
- 03
Role-aware routing and attention flags
In progressEach alert is tailored to the recipient's role, and jobs that need attention surface automatically.
Milestones
- Not started:
Notification triggers defined
Map the schedule and job events that should fire an alert.
- Not started:
Customer-facing alerts live
Deliver arrival and change updates to customers.
- Not started:
Technician alerts live
Deliver job and schedule-change alerts to techs.
- Not started:
Role-aware tailoring
Tailor message content and channel to each recipient's role.
More in Dispatch & Work
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.