Platform Quality
Observability
Tracing, metrics, and clear error surfaces built for operators, so issues get caught and fixed before they reach you.
Overview
When something breaks in production, vague errors cost hours. Thorbis is building observability, tracing, metrics, and actionable error surfaces, so problems are caught early and pinpointed fast. The goal is fewer silent failures and quicker fixes, which for you means a platform that stays reliable during the busy days when you can least afford downtime.
What we're building
When something breaks during a busy day, a vague error message costs hours, nobody can tell whether it is one customer, one workflow, or the whole platform, so the fix starts with guesswork.
Thorbis is building observability into the platform: tracing that follows a request end to end, metrics on system health, and error surfaces that carry enough detail to act on. Problems get caught early and pinpointed fast, which means fewer silent failures and quicker recovery. For you that shows up as a platform that stays reliable on the days you can least afford downtime, the under-the-hood work that keeps the tools you depend on running.
What you'll be able to do
- Trace requests across the platform
- Track key metrics on system health
- Surface errors with actionable detail
- Catch issues before they hit your team
- Speed up diagnosis and recovery
- Cut down on silent failures that go unnoticed
- Keep the platform reliable during peak load
Rollout plan
- 01
Tracing and metrics
In progressInstrument the platform with request tracing and system-health metrics.
- 02
Actionable errors
In progressSurface errors with the detail needed to diagnose them quickly.
- 03
Proactive detection
In progressCatch issues early, before they reach your team.
Milestones
- Not started:
Request tracing
Trace requests across the platform end to end.
- Not started:
Metrics coverage
Track key system-health metrics.
- Not started:
Error surfaces
Make errors actionable with useful detail.
- Not started:
Faster recovery
Speed up diagnosis and recovery from incidents.
More in Platform Quality
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.