Dispatch & Work
Dispatch board
Assign and rebalance today's jobs across technicians.
Overview
See unassigned and late work on a dispatch board built for same-day decisions. Move jobs between techs and keep the schedule aligned with what is happening in the field.
What we're building
Same-day dispatch is a moving target. Jobs come in unassigned, others run late, and someone has to keep deciding who takes what, usually while the phone is ringing.
Thorbis gives you a dispatch board built for those same-day calls. Unassigned and late work is right in front of you, and you can move jobs between technicians to rebalance the day as conditions change. The board keeps the schedule aligned with what is actually happening in the field.
It is for dispatchers and owners making the who-goes-where calls in real time.
What you'll be able to do
- See unassigned work at a glance
- Spot late jobs quickly
- Assign jobs to technicians
- Move jobs between techs to rebalance the day
- Make same-day dispatch decisions
- Keep the schedule aligned with the field
Rollout plan
- 01
Same-day work board
CompleteSurface unassigned and late work for same-day decisions.
- 02
Assign and rebalance
CompleteMove jobs between technicians as the day changes.
- 03
Field-aligned schedule
CompleteKeep the board in step with what is happening in the field.
Milestones
- Complete:
Work surfacing
Show unassigned and late jobs.
- Complete:
Job assignment
Assign work to technicians.
- Complete:
Rebalancing
Move jobs between techs.
- Complete:
Field alignment
Keep the schedule matched to field reality.
More in Dispatch & Work
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.