Dispatch & Work
Schedule and calendar
Plan technician days on a live calendar.
Overview
View and manage appointments on a calendar tuned for field service. Assign work and see conflicts before they become missed visits. Portal booking requests can appear on the schedule when enabled.
What we're building
Planning technician days in your head or on a whiteboard means double-bookings, missed visits, and a constant scramble when something shifts.
The schedule and calendar give you a live view tuned for field service. Assign work, see conflicts before they turn into missed visits, and manage appointments in one place. When portal booking is enabled, customer requests can appear right on the schedule.
This is for dispatchers and owners who need to plan and adjust the day without losing track of who's where.
What you'll be able to do
- View appointments on a field-service calendar
- Assign work to technicians
- Spot conflicts before they cause missed visits
- Plan technician days on a live calendar
- Show portal booking requests on the schedule when enabled
Rollout plan
- 01
Live calendar
CompleteView and manage appointments on a calendar tuned for field service.
- 02
Assignment and conflicts
CompleteAssign work and catch conflicts before they become missed visits.
- 03
Portal booking on the schedule
CompleteSurface portal booking requests on the calendar when enabled.
Milestones
- Complete:
Calendar views
Appointments display on a field-service calendar.
- Complete:
Technician assignment
Work is assigned to technicians on the calendar.
- Complete:
Conflict detection
Scheduling conflicts surface before they cause missed visits.
- Complete:
Portal booking surface
Portal booking requests can appear on the schedule when enabled.
More in Dispatch & Work
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.