Who you are · Service managers · Roofing
The service manager’s job at a roofing shop is quality at speed: which techs are drowning, which jobs went sideways, which callbacks were preventable. That is a reading problem, and the record was built to be read.
the service manager
The chair’s real problems
Callbacks arrive as mysteries
Without photos, notes, and the timeline, every callback becomes a he-said dispute instead of a fixable pattern.
Coaching runs on vibes
Who quotes well, who closes, who leaves money on the truck, guessed from memory instead of read from work.
The best tech’s knowledge is trapped
The veteran’s habits (the photos they take, the notes they leave) should become the crew’s floor, not their secret.
The work
01
Storm response
Leads from every channel, triaged by urgency and address, with inspections assigned by neighborhood instead of by whoever answered the phone.
02
The claim file
Photos, measurements, estimates, supplements, and approvals versioned on the job, not lost across three inboxes.
03
Production
Crews, materials, and permits scheduled together. Retail jobs skip the claim steps and run estimate to contract to production.
What the record hands you
Every job tells its story
Photos, notes, times, and signatures in one place. The callback conversation starts from evidence.
The apps →The week by tech
What each tech ran, quoted, and closed: the coaching conversation with numbers in it.
The week →The book keeps quotes honest
Estimates built from one price book mean price consistency isn’t a personality trait.
Estimates →The old way
The storm buries the office
Lead volume that outruns intake becomes inspections that never happen.
The claim dies in email
Paperwork scattered across threads is how approvals stall and supplements get missed.
Supplements left on the roof
Commonly missed items (drip edge, ventilation, ice and water shield) are recovered by checklist, not by memory.
The day, from this chair
8:00
Yesterday’s exceptions
The jobs that ran long or came back, read from the record before the trucks roll.
13:00
The ride-along, aimed
You ride with the tech whose numbers say they need it, not whoever’s turn it feels like.
17:00
The callback, closed
Photos from the original visit settle in two minutes what used to take two phone calls.
Straight answers
Does the service manager cost a seat?
No. $99 is the company, not the seat. Every chair on this page is included, from the owner to the newest tech, and a hire changes the crew rather than the software bill.
Can we bring our roofing records?
CSV and Excel, Documents, The API: we map the columns and read what we can, with a dry run you inspect before anything is live. What we cannot take stays a limit you can see.
Roofing, chair by chair
Service managers, other trades
Start
One posted price for the company: every chair on this page included, from the owner to the newest tech.
Coming from a suite? We’ll extract your records.
Rather talk first? Email the team.
