Who you are · Service managers · Controls & low voltage
The service manager’s job at a controls and low-voltage shop is quality at speed: which techs are drowning, which jobs went sideways, which callbacks were preventable. That is a reading problem, and the record was built to be read.
the service manager
The chair’s real problems
Callbacks arrive as mysteries
Without photos, notes, and the timeline, every callback becomes a he-said dispute instead of a fixable pattern.
Coaching runs on vibes
Who quotes well, who closes, who leaves money on the truck, guessed from memory instead of read from work.
The best tech’s knowledge is trapped
The veteran’s habits (the photos they take, the notes they leave) should become the crew’s floor, not their secret.
The work
01
The phased install
Rough-in, trim, commission: days and crews tracked on the job today, with photos and notes accumulating where the walls will close. Phase tracking arrives with Projects (Next).
02
The service call
A reader offline or a camera dark, dispatched with the site’s install history: what was run, where it lands, who commissioned it.
03
The retrofit
Small works and upgrades quoted from the book and scheduled between project days, not lost behind them.
What the record hands you
Every job tells its story
Photos, notes, times, and signatures in one place. The callback conversation starts from evidence.
The apps →The week by tech
What each tech ran, quoted, and closed: the coaching conversation with numbers in it.
The week →The book keeps quotes honest
Estimates built from one price book mean price consistency isn’t a personality trait.
Estimates →The old way
The punch list lives in a text thread
Items agreed on a walkthrough vanish into phones. A punch item that is not on a record is a callback with your margin attached.
The change order never gets billed
Extra drops added in a hallway conversation are real cost. Unwritten, they are a donation to the GC.
The closeout binder eats a week
Photos, test results, and as-built notes captured on the job as it runs mean closeout is an export, not an archaeology dig.
The day, from this chair
8:00
Yesterday’s exceptions
The jobs that ran long or came back, read from the record before the trucks roll.
13:00
The ride-along, aimed
You ride with the tech whose numbers say they need it, not whoever’s turn it feels like.
17:00
The callback, closed
Photos from the original visit settle in two minutes what used to take two phone calls.
Straight answers
Does the service manager cost a seat?
No. $99 is the company, not the seat. Every chair on this page is included, from the owner to the newest tech, and a hire changes the crew rather than the software bill.
Can we bring our controls and low-voltage records?
CSV and Excel, Documents, The API: we map the columns and read what we can, with a dry run you inspect before anything is live. What we cannot take stays a limit you can see.
Controls & low voltage, chair by chair
Service managers, other trades
Start
One posted price for the company: every chair on this page included, from the owner to the newest tech.
Coming from a suite? We’ll extract your records.
Rather talk first? Email the team.
