AI & Automation
AI receptionist (24/7 call answering)
Answer and book jobs after hours when your office is closed.
Overview
Housecall Pro CSR AI and Jobber AI Receptionist answer calls and book appointments 24/7. Thorbis Brain can assist staff but does not offer unattended call answering.
What we're building
Calls that come in after hours often go to voicemail, and the job goes to whoever picks up first the next morning, which is sometimes a competitor.
Thorbis is exploring an AI receptionist that answers calls when your office is closed and books jobs straight from the conversation. Urgent calls can warm-transfer to on-call staff, and every call lands in your inbox with a summary and recording so nothing from overnight gets lost. The goal is to capture after-hours demand instead of letting it ring out. It is for shops that do not want to staff a phone around the clock but cannot afford to miss the work.
What you'll be able to do
- After-hours AI call answering
- Book jobs from voice conversation
- Warm transfer to on-call staff
- Call summary and recording in inbox
- Capture after-hours leads instead of missing them
- Answer calls without staffing the phone overnight
Rollout plan
- 01
After-hours answering
In progressAn AI answers calls when your office is closed.
- 02
Voice booking
In progressBook jobs directly from the conversation.
- 03
Handoff and recap
In progressWarm-transfer to on-call staff and drop a call summary and recording in the inbox.
Milestones
- Not started:
Call answering
AI picks up after hours.
- Not started:
Booking flow
Create jobs from the voice conversation.
- Not started:
Warm transfer
Route urgent calls to on-call staff.
- Not started:
Summary delivery
Log a call summary and recording in the inbox.
More in AI & Automation
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