Reporting & Finance
Technician performance scorecards
See revenue, callback rate, and customer scores per technician.
Overview
ServiceTitan and Housecall Pro Coach AI emphasize tech KPIs. Thorbis reporting lacks tech scorecards.
What we're building
You have a gut sense of which techs are carrying the team and which need help, but you can't put numbers behind it, so coaching is based on impressions, not facts.
Thorbis is looking at technician scorecards that pull revenue and average ticket, callback and redo rates, and customer satisfaction together per tech. Instead of digging through jobs, an owner sees each person's performance in one place, with coaching insights that point to where to focus. For owners and service managers who want fair, data-backed conversations about performance.
What you'll be able to do
- Per-tech revenue and average ticket
- Callback and redo rate
- CSAT linked to technician
- Coaching insights for owners
- Compare technicians on consistent metrics
- Back up coaching with real numbers
Rollout plan
- 01
Core metrics
In progressShow per-tech revenue, average ticket, and callback/redo rates.
- 02
Satisfaction
In progressLink customer satisfaction scores to the technician.
- 03
Coaching
In progressSurface coaching insights from the combined metrics.
Milestones
- Not started:
Revenue metrics
Build per-tech revenue and average ticket reporting.
- Not started:
Quality metrics
Add callback and redo rate tracking.
- Not started:
CSAT linkage
Tie customer satisfaction to technicians.
- Not started:
Coaching view
Assemble the owner coaching scorecard.
More in Reporting & Finance
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.