Who you are · Service managers · Septic
The service manager’s job at a septic shop is quality at speed: which techs are drowning, which jobs went sideways, which callbacks were preventable. That is a reading problem, and the record was built to be read.
the service manager
The chair’s real problems
Callbacks arrive as mysteries
Without photos, notes, and the timeline, every callback becomes a he-said dispute instead of a fixable pattern.
Coaching runs on vibes
Who quotes well, who closes, who leaves money on the truck, guessed from memory instead of read from work.
The best tech’s knowledge is trapped
The veteran’s habits (the photos they take, the notes they leave) should become the crew’s floor, not their secret.
The work
01
Pump-out routes
The same tanks on a three-to-five-year clock. The route lives on the board with gallons, depth, and condition noted at the truck, not on a clipboard that stays in it.
02
Inspections
Point-of-sale and routine inspections with photos, findings, and the report on the record, sent to the agent or homeowner the same day, not after the weekend.
03
Repairs and installs
Baffles, risers, pumps, and full systems. Quoted from the book and scheduled around the route instead of against it.
What the record hands you
Every job tells its story
Photos, notes, times, and signatures in one place. The callback conversation starts from evidence.
The apps →The week by tech
What each tech ran, quoted, and closed: the coaching conversation with numbers in it.
The week →The book keeps quotes honest
Estimates built from one price book mean price consistency isn’t a personality trait.
Estimates →The old way
The tank’s history lives in a shoebox
Last pump-out date, sludge depth, lid location. When the record is paper, every visit starts by rediscovering the yard.
The route runs on memory
Which customers are due this season is a question the office answers by scrolling a spreadsheet. Due dates should surface themselves.
The emergency finds no record
A backup call from a customer you served in 2022 should open with the tank, the lid, and the last depth reading, not a blank screen.
The day, from this chair
8:00
Yesterday’s exceptions
The jobs that ran long or came back, read from the record before the trucks roll.
13:00
The ride-along, aimed
You ride with the tech whose numbers say they need it, not whoever’s turn it feels like.
17:00
The callback, closed
Photos from the original visit settle in two minutes what used to take two phone calls.
Straight answers
Does the service manager cost a seat?
No. $99 is the company, not the seat. Every chair on this page is included, from the owner to the newest tech, and a hire changes the crew rather than the software bill.
Can we bring our septic records?
CSV and Excel, Documents, The API: we map the columns and read what we can, with a dry run you inspect before anything is live. What we cannot take stays a limit you can see.
Septic, chair by chair
Service managers, other trades
Start
One posted price for the company: every chair on this page included, from the owner to the newest tech.
Coming from a suite? We’ll extract your records.
Rather talk first? Email the team.
