Leave the suite. Keep the history.
Operational depth without an enterprise implementation: the dispatch board, field work, invoicing, and owner reports, migrated with a validation step you sign before anything cuts over.
Is it time?
The signs shops leave ServiceTitan on.
The bill moved again
Another tech, another seat, another line. When headcount is a pricing event, growth argues with the software. Here the crew changes and $99 does not.
The rollout never quite ended
Months of implementation earned you a system that still needs an admin. The operating loop here is run by the people who already work the day.
You stay for the data, not the product
Years of customers, equipment, and invoices feel like a wall. They are an export. The history is yours, and it comes along.
What comes over
The history is yours. It comes along.
- Customers, contacts, and locations
- Jobs and appointments
- Estimates, invoices, payments, and outstanding balances
- Equipment on the property
- Price books: from the API, or a file if it will not give them
- Notes, tags, and custom fields
- Files and photos where the export exposes them
- Technicians: Mike lands as a tech, not a seat to re-buy
And what doesn’t: said here, not discovered later.
Deep customizations
Custom workflows, automations, and reporting built inside the suite are reviewed and rebuilt here, not copied. Some of them exist only to work around the suite.
Communication history
Call and message logs come only where their export exposes them. We will not pretend to have what they do not hand over.
Integrations
Connected tools are reconnected against Thorbis, not carried over as-is.
Moving day
Leave without looking back.
The history comes with you, validated line by line. The only thing left behind is the bill.
How migration works
Nine steps. Not “import, then hope.”
01
Export
Pulled through the API or their export. Nothing is retyped by hand.
02
Mapping
Fields land in their Thorbis homes, custom fields and tags included.
03
Staging
A separate copy, away from anything live. The live shop is not the test environment.
04
Validation
A report you read: record counts, balances, unmapped fields. You sign off.
05
Parallel operation
Their system stays up beside the board while you confirm the data matches.
06
Cutover
Live when you approve it. You pick the morning, not a go-live calendar.
07
Reconciliation
Key totals compared against the old system. Money has to match or it waits.
08
Rollback prep
The original export is retained, so the load can re-run if something is wrong.
09
Post-launch review
Flagged records walked through with you. Nothing left in limbo.
No fixed clock is promised. The load is verified, and both systems run in parallel until you call the board the record.
Cutover controls
The switch is kept boring on purpose.
01
A freeze window
A short window where the old system stops changing, so the final delta is clean.
02
Owner sign-off
Nothing cuts over until the validation report has a name on it.
03
An exception list
Anything the importer could not map cleanly is flagged for review, not silently dropped.
04
Rollback notes
What we would do if Monday is wrong, written down before Monday.
Asked before the switch
Straight answers.
Can Thorbis handle the depth we built in ServiceTitan?
The operating loop (dispatch, field work, invoicing, collecting, reports): yes, today. Suite modules we have not shipped are on the roadmap in its own words, and the compare page keeps that score honestly. Deeply customized workflows are reviewed and rebuilt, not copied.
How long does the switch take?
It depends on how much data and customization you have, so we do not quote a fixed clock. The load is verified, you inspect the dry run, and both systems run in parallel until you pick the morning.
Do we still pay per seat?
No. $99 is the company, unlimited people. Usage like the shop number and AI meters at posted rates on top.
Coming from somewhere else?
Start
Bring the history. Leave the mess.
Standard migration is in Core. You do not buy a project to leave the software you already paid for. The dry run is yours to reject.
Coming from ServiceTitan? We’ll extract your records.
Rather talk first? Email the team.