Mobile & Desktop
Desktop office command center
A focused desktop hub that puts dispatch, the inbox, and live operations on one screen for the people running the office.
Overview
Office staff juggle dispatch, customer messages, and the day's job board across a pile of browser tabs, losing time and context with every switch. Thorbis is exploring a desktop command center that brings dispatch, the communication inbox, and live operations into one focused workspace. The aim is to let an office manager run the day from a single screen instead of hunting across tabs.
What we're building
Office staff run the day across a pile of browser tabs, dispatch in one, customer messages in another, the job board in a third, losing time and context with every switch.
Thorbis is exploring a desktop command center that brings dispatch, the communication inbox, and live operations into one focused workspace. The aim is to let an office manager act on calls and messages in context and watch the day's jobs change without hunting across tabs.
It's for the people running the office, dispatchers and office managers, who need to run the whole day from a single screen.
What you'll be able to do
- See dispatch, inbox, and operations in one view
- Cut down on tab switching for office staff
- Act on incoming calls and messages in context
- Monitor the day's jobs as they change
- Run the office day from a single workspace
- Handle dispatch and customer messages side by side
- Keep context when moving between dispatch and the inbox
Rollout plan
- 01
Unified office workspace
In progressBring dispatch, the inbox, and live operations together on one screen.
- 02
In-context actions
In progressAct on incoming calls and messages without leaving the workspace.
- 03
Live operations monitoring
In progressWatch the day's jobs change in real time from the same view.
Milestones
- Not started:
Workspace concept defined
Decide what dispatch, inbox, and operations data belongs on one screen.
- Not started:
Dispatch and inbox combined
Bring the job board and communication inbox into one view.
- Not started:
Live job monitoring added
Surface the day's jobs as they change.
More in Mobile & Desktop
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.