Mobile & Desktop
Persistent desktop softphone
Answer and place business calls from a softphone that stays put as you move between jobs, customers, and tabs.
Overview
When a call comes in, office staff shouldn't have to scramble for who's calling or lose their place navigating the app. Thorbis is building a persistent desktop softphone that stays available across the whole app, so you can answer, dial, and transfer without losing the screen you're on. Caller context follows the call, so you know who you're talking to before you pick up.
What we're building
When a call comes in, office staff shouldn't have to scramble to figure out who is calling or lose their place navigating the app to answer it. A phone that lives in a separate window, or a call bar that disappears when you change pages, means fumbled calls and missed context.
Thorbis is building a persistent desktop softphone that stays available across the whole app. You answer, dial, transfer, and hold without leaving the screen you are on, and caller and customer context follows the call so you know who you are talking to before you pick up. Calls tie back to the right customer or job automatically. It is built for the front desk and dispatchers who handle calls all day while juggling everything else on screen.
What you'll be able to do
- Answer and place calls from anywhere in the app
- Keep the call bar persistent across pages
- See caller and customer context on every call
- Transfer and hold without leaving your screen
- Tie calls to the right customer or job
- Keep your place in the app while taking a call
- Pick up knowing who is calling
Rollout plan
- 01
Persistent call bar
In progressKeep a softphone call bar available across every page of the app.
- 02
Calling controls
In progressAdd answer, dial, transfer, and hold without leaving the current screen.
- 03
Contextual calls
In progressTie caller and customer context to each call and link it to the right record.
Milestones
- Not started:
Always-on bar
Keep the call bar persistent across navigation.
- Not started:
Core call controls
Build answer, dial, transfer, and hold.
- Not started:
Caller context
Show caller and customer detail on every call.
- Not started:
Record linking
Tie calls to the right customer or job.
More in Mobile & Desktop
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.