Your size · 16–40 person teams · Appliance repair
Departments, volume and margin questions: multi-crew appliance-repair companies buy visibility. The operating loop keeps the record straight today, and the heavier modules arrive as posted add-ons on the same platform, not as a second migration.
16–40
The pressure
Volume hides margin
At this size the month can look busy and still be thin. What closed, what’s open, and what each crew actually ran reads out of the record, to a spreadsheet when the bookkeeper wants it raw.
The stockroom is a mystery
Inventory (warehouse and truck stock, transfers, POs, what left on the job) is Next on the roadmap, posted before it ships. Until then the record still tells you what the job consumed in dollars.
Every hire used to cost a seat
Sixteen to forty people is where per-seat pricing turns growth into a bill. Here headcount is an operations decision. The software bill does not vote.
The work
01
Warranty service
Diagnose, verify coverage, order the part, complete the repair, submit the claim, reconcile the payment. One workflow, not six spreadsheets.
02
COD repairs
Diagnose, quote from the book, collect at the door. The customer is not waiting on a mailed invoice.
03
Parts flow
Parts arrive at the depot, get logged, get assigned to the job, and move to the truck, so the truck actually has them.
Turned on at this size
Everything below is in the one $99 subscription. Where a module is still being built, it wears the roadmap’s own word instead of a promise.
The board at volume
Every crew, every truck, and the overlap between them.
Owner reports
By job, by crew, by week. Spreadsheet out.
Progress billing
The long job billed by stage, already in Core.
InventoryNext
Truck and warehouse stock, transfers, POs.
PayrollNext
Fixed worker bands, posted before release.
ProjectsNext
The long commercial job with a real project around it.
The old way
Warranty details are scattered
Coverage dates, claim numbers, and billing rules across spreadsheets and inboxes turn paid work into rejected claims.
“I thought it was on the truck”
A part in the wrong place is a second visit the customer remembers.
The first visit doesn’t fix it
Without the model’s diagnostic history, the tech arrives to look instead of to repair.
The stage decision
The owner, before adding the next truck, not after. Reports are the difference between growing and just getting busier.
Asked at this size
What does Thorbis cost a appliance-repair shop this size?
$99 per company per month, unlimited people, every module included as it releases. Plus metered usage. $15 included each month. The size changes; the bill does not.
Is this an alternative to ServiceTitan at this size?
For the operating loop (dispatch, field work, invoicing, collecting, owner reports), yes, at a posted price with no per-seat math. The suite modules we have not shipped are on the roadmap in its own words, and the compare page keeps the score honestly.
Where are inventory and payroll?
Next on the roadmap: inventory for truck and warehouse stock, payroll in fixed worker bands, both posted before they run. We would rather tell you the stage than sell you the word.
Can we add people without renegotiating?
Yes. Twenty-five people or forty, the subscription is the same $99. Usage (the shop number, AI, payroll delivery when it ships) is metered at posted rates on top.
Appliance repair at every size
16–40 person teams, other trades
Start
$99 / company. Plus metered usage. $15 included each month. Grow into the next stage without migrating out of this one.
Coming from a suite? We’ll extract your records.
Rather talk first? Email the team.
