Communications
Phone number porting status API
Track number port progress inside onboarding.
Overview
See real-time porting status instead of a manual support check.
What we're building
Moving an existing phone number over used to mean pinging support to ask where the transfer stood.
Thorbis is surfacing real-time porting status inside onboarding, so you can track a number's port progress yourself and see where it stands without a manual support check.
It is for new accounts bringing an existing number across who want to follow the transfer through to completion.
What you'll be able to do
- Track phone number porting progress in onboarding
- See real-time porting status
- Skip manual support checks for port status
- Know where your number transfer stands
- Follow a port through to completion in-app
Rollout plan
- 01
In-app port status
In progressShow porting progress inside onboarding.
- 02
Real-time updates
In progressReflect porting status as it changes.
- 03
Self-serve tracking
In progressRemove the need to ask support for status.
Milestones
- Not started:
Status surface
Add porting status to onboarding.
- Not started:
Live status
Pull real-time porting state.
- Not started:
Support-check removal
Replace the manual support check.
More in Communications
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.