Communications
Unified Telnyx company resolution
More reliable routing when multiple numbers or brands share one Telnyx account.
Overview
Webhook events will consistently map to the right company so calls and texts land in the correct inbox and customer record.
What we're building
When a company runs multiple phone numbers, or several brands share one account, an incoming call or text can land in the wrong inbox or attach to the wrong record.
Thorbis is making routing reliable by consistently mapping each incoming call and text to the right company. Calls and texts land in the correct inbox and attach to the right customer record, even across multiple numbers or brands.
It is for businesses running more than one number or brand who need every call and message to reach the right place.
What you'll be able to do
- Route calls to the right company across multiple numbers
- Land texts in the correct inbox
- Match incoming communications to the right customer record
- Keep routing reliable when brands share one account
- Avoid misrouted calls and messages
Rollout plan
- 01
Reliable event mapping
In progressMap incoming call and text events to the right company.
- 02
Multi-number and multi-brand
In progressHandle multiple numbers or brands sharing one account.
- 03
Correct inbox and record
In progressLand each call and text in the right inbox and customer record.
Milestones
- Not started:
Company resolution
Resolve each incoming event to the correct company.
- Not started:
Inbox routing
Route calls and texts to the right inbox.
- Not started:
Record matching
Attach communications to the correct customer record.
More in Communications
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.