Communications
Softphone and personal-phone routing
Route business calls to mobile or desk phones with clear caller identity, so techs use their own phones without giving out personal numbers.
Overview
Techs need to take business calls on the go, but nobody wants to hand customers their personal cell number. Thorbis is building routing that sends business calls to a mobile or desk phone while keeping the business identity on the line. You stay reachable in the field, and customers always see and reach the company, not a personal number.
What we're building
Techs need to take business calls while they're in the field, but handing customers a personal cell number is a line most people don't want to cross, and once it's out, you can't take it back.
Thorbis is building call routing that sends business calls to a mobile or desk phone while keeping the company identity on the line. Techs stay reachable on their own phones, customers always see and reach the business instead of a personal number, and you decide where calls ring by person or team.
This is for field teams that want to stay reachable without giving up personal privacy or buying everyone a second phone.
What you'll be able to do
- Route business calls to mobile or desk phones
- Keep personal numbers private from customers
- Show clear business caller identity
- Reach techs in the field on their own phones
- Set where calls ring by person or team
- Take business calls without a separate work phone
Rollout plan
- 01
Call routing
In progressRoute business calls to a mobile or desk phone.
- 02
Business identity
In progressKeep personal numbers private while showing the business on the line.
- 03
Per-person and team rules
In progressSet where calls ring by person or team.
Milestones
- Not started:
Mobile and desk routing
Business calls route to mobile or desk phones.
- Not started:
Business caller identity
Calls show clear business caller identity.
- Not started:
Number privacy
Personal numbers stay private from customers.
- Not started:
Per-person and team ring rules
Where calls ring is set by person or team.
More in Communications
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.