Communications
Physical phone support
Use desk phones and SIP hardware right alongside the softphone, so the front desk keeps the handsets it already relies on.
Overview
Plenty of offices still run on desk phones, and asking the front desk to give them up for a softphone is a non-starter. Thorbis is adding support for desk phones and SIP hardware so they work alongside the softphone on the same system. Your team keeps the handsets they're used to while everything still ties back to the same calls, contacts, and routing.
What we're building
Plenty of offices still run on desk phones, and asking the front desk to give up a handset they have used for years in favor of a softphone is a non-starter. But running phones on a separate system from everything else means calls, contacts, and routing live in two places.
Thorbis is adding support for desk phones and SIP hardware so they work alongside the softphone on the same system. Your team keeps the handsets they are used to, and those calls still tie back to the same contacts, routing, and records as everything else. It is built for shops that aren't ready to throw out working hardware just to modernize the rest of their phones.
What you'll be able to do
- Register desk phones and SIP hardware
- Use handsets alongside the softphone
- Share routing and contacts across devices
- Keep existing hardware instead of replacing it
- Tie hardware calls to the same records
- Keep desk-phone calls in the same records as softphone calls
- Run hardware and softphone side by side on one system
Rollout plan
- 01
Hardware registration
In progressRegister desk phones and SIP hardware on the system.
- 02
Side-by-side use
In progressRun handsets alongside the softphone, sharing routing and contacts.
- 03
Unified records
In progressTie hardware calls back to the same customer and job records.
Milestones
- Not started:
SIP support
Register desk phones and SIP hardware.
- Not started:
Shared routing
Share routing and contacts across devices.
- Not started:
Coexistence
Run handsets alongside the softphone.
- Not started:
Record linking
Tie hardware calls to the same records.
More in Communications
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.