Communications
Call transcription
Searchable call transcripts tied to the right customer and job, so you can find what was said without replaying audio.
Overview
What got promised on a call usually lives in someone's memory, and digging it back out means replaying recordings. Thorbis is building call transcription that turns conversations into searchable text linked to the matching customer and job. When a question comes up about what was agreed, you search the words instead of scrubbing through audio.
What we're building
What got promised on a call usually lives in someone's memory, and pulling it back out means replaying a recording and scrubbing for the moment. That is slow, and it gets slower as the call log grows.
Thorbis is building call transcription that turns conversations into searchable text, linked to the matching customer and job. When a question comes up about what was agreed, you search the words instead of the audio, and the details show up right on the customer record. It is for teams who need a reliable record of what was said without keeping the whole call in their head.
What you'll be able to do
- Turn calls into searchable text transcripts
- Link transcripts to the right customer and job
- Search across past calls by keyword
- Review what was said without replaying audio
- Reference call details on the customer record
- Confirm what was promised on a past call
- Keep a reliable record of customer conversations
Rollout plan
- 01
Calls to text
In progressTurn recorded calls into readable transcripts.
- 02
Linked and searchable
In progressTie transcripts to the right customer and job and search them by keyword.
- 03
Reference in context
In progressSurface call details on the customer record so answers come without replaying audio.
Milestones
- Not started:
Transcription pipeline
Convert call audio into text.
- Not started:
Entity linking
Attach transcripts to the matching customer and job.
- Not started:
Keyword search
Search across past calls.
- Not started:
Record surfacing
Show transcripts on the customer record.
More in Communications
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.