Communications
Communication observability and diagnostics
One diagnostics view for delivery failures, carrier errors, and routing issues, so a dropped message isn't a mystery.
Overview
When a text doesn't land or a call routes wrong, finding out why means guessing across carriers and tools. Thorbis is building communication observability that puts delivery failures, carrier errors, and routing problems in one diagnostics view. When something goes sideways, you'll see exactly where it broke and what to fix instead of chasing it blind.
What we're building
When a text does not land or a call routes to the wrong place, finding out why means guessing across carriers and separate tools, and meanwhile a customer is left waiting on a message that never arrived.
Thorbis is building communication observability that puts delivery failures, carrier errors, and routing problems in one diagnostics view. When something goes sideways, you see exactly where it broke and what to fix instead of chasing it blind, across SMS, calls, and email. Recurring issues become visible as patterns, so you can catch a problem before it reaches more customers. It is for the people who have to answer "why didn't they get my message?"
What you'll be able to do
- See delivery failures across SMS, calls, and email
- Surface carrier errors with clear reasons
- Trace routing problems to their source
- Diagnose communication issues in one view
- Spot patterns before they hit more customers
- Find out why a message didn't land without guesswork
- Fix routing and delivery issues faster
Rollout plan
- 01
One diagnostics view
In progressSee delivery failures across SMS, calls, and email in one place.
- 02
Clear error reasons
In progressSurface carrier errors and trace routing problems to their source.
- 03
Pattern detection
In progressSpot recurring issues before they reach more customers.
Milestones
- Not started:
Failure collection
Gather delivery failures across channels.
- Not started:
Carrier error decoding
Translate carrier errors into clear reasons.
- Not started:
Routing trace
Follow a message or call to where it broke.
- Not started:
Pattern surfacing
Highlight repeating failures.
More in Communications
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.