Communications
Customer dispatch notifications
Automated on-my-way and appointment updates customers actually open, cutting callbacks and missed visits.
Overview
Customers want to know when a tech is coming, and without updates you get no-shows and a flood of "where's my tech" calls. Thorbis is rolling out automated dispatch notifications, appointment confirmations and on-my-way alerts, sent the way customers actually read them. Fewer missed visits, fewer status-check calls tying up the office.
What we're building
Customers who don't know when you're coming turn into no-shows and a steady stream of "where's my tech" calls that tie up the office.
Thorbis is rolling out automated dispatch notifications, appointment confirmations, reminders, and on-my-way alerts, sent the way customers actually read them. Updates fire off dispatch status changes, so nobody has to remember to send them. The result is fewer missed visits, fewer status-check calls, and customers who are ready when your tech pulls up. For shops that want a smoother day with less phone friction.
What you'll be able to do
- Send automated on-my-way alerts
- Confirm and remind customers of appointments
- Cut down on "where's my tech" callbacks
- Reduce missed and no-show visits
- Trigger updates from dispatch status changes
- Send updates the way customers actually read them
Rollout plan
- 01
On-my-way alerts
In progressSend automated on-my-way and appointment confirmation messages.
- 02
Status-driven triggers
In progressFire updates automatically from dispatch status changes.
- 03
Fewer disruptions
In progressCut no-shows and status-check callbacks with timely reminders.
Milestones
- Not started:
Confirmation messages
Build appointment confirmations and reminders.
- Not started:
On-my-way alerts
Send on-my-way notifications to customers.
- Not started:
Status triggers
Trigger messages from dispatch status changes.
More in Communications
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.