Communications
Email communication
Send and track customer email right beside SMS and calls, so every conversation lives in one thread.
Overview
Email still carries estimates, invoices, and longer customer conversations, but keeping it separate from your calls and texts splinters the history. Thorbis is designing email that sits beside SMS and calls in the same customer conversation. You'll send, receive, and track email without leaving Thorbis, and see the full back-and-forth in one place.
What we're building
Email still carries estimates, invoices, and the longer customer conversations, but keeping it in a separate inbox splinters the history and hides context your team needs.
Thorbis is designing email that sits beside SMS and calls in the same customer conversation. You'll send, receive, and track email without leaving Thorbis, with opens and delivery visible and every message tied to the right customer and job.
It's for office staff and anyone handling customer follow-up who wants the full back-and-forth, email, text, and calls, in one place.
What you'll be able to do
- Send and receive customer email in Thorbis
- Track opens and delivery on sent email
- See email beside SMS and calls in one thread
- Tie email to the right customer and job
- Keep a full communication history per customer
- Send estimates and invoices over email from Thorbis
- Reply to customer email without leaving the conversation
Rollout plan
- 01
Send and receive email
In progressHandle customer email directly inside Thorbis.
- 02
Unified conversation thread
In progressShow email beside SMS and calls, tied to the customer and job.
- 03
Delivery and engagement tracking
In progressTrack opens and delivery on sent email.
Milestones
- Not started:
Email design finalized
Settle how email fits the customer conversation.
- Not started:
Send and receive working
Move email in and out of Thorbis.
- Not started:
Thread integration
Place email beside SMS and calls.
- Not started:
Open and delivery tracking
Report on sent email.
More in Communications
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.